As a “caretaker” of the brand’s legacy, the International Inside Sales & Support, will grow the size and profitability of assigned channels that will focus on Canada and South America hardware and outdoor recreation.  The International Inside Sales & Support will accomplish this goal by selling and up-selling our products via telephone, email and direct contact to our loyal customer base and potential new customers. 

  1. Essential Duties and Responsibilities:                                                                                
  • Sales
  1. Drive to exceed budgeted sales, profitability and new business targets
  2. Serve as the point of contact for all matters for the customer base within assigned channels
  3. Direct, motivate, and support manufacturers’ reps within assigned channels
  4. Build and maintain strong and trusting customer relationships
  5. Gain in-depth knowledge of customers’ business
  6. Conduct business and product line reviews
  7. Present and place new products to new and existing accounts
  8. Compile a list of prospective key accounts and proactively pursue new business opportunities
  9. Advise re-sellers on sales and advertising techniques, point of sale displays and other selling tools that sponsor sales
  10. Work closely with internal marketing team to develop collateral
  • Customer Service
  1. Build and maintain relationships with customers through timely and helpful responses to their inquires
  2. Based on knowledge of our production and delivery abilities – accurately estimate delivery dates to customers
  • Administrative
  1. Provide monthly and ad hoc sales reports, forecasts and goal setting for assigned customer base
  2. Assist customer with set-up data and product set-up sheets
  3. Accurately document account activity into customer relationship management program
  • Other duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
  1. Interpersonal                                                                                                                                                                              
  • Customer Service – Responds promptly to customer need for service and assistance and meets commitments.
  • Oral Communication – Speaks clearly, tactfully and persuasively in positive or negative situations.
  • Written Communication – Writes clearly and informatively and presents numerical data effectively as required.
  • Teamwork – Supports the team and organization’s efforts toward increasing revenue and profitability.
  1. Organizational                                                                                                                                                                                
  • Business Acumen – Contributes to profits and revenue through sales efforts.
  • Ethics – Keeps commitments; upholds organizational values and policies as detailed in the Employee Handbook.
  • Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time.
  1. Self Management                                                                                                                                                             
  • Motivation – Can do, innovative, attitude.  Measures self against standard of excellence by meeting and exceeding monthly sales goals.
  • Planning/Organizing – Uses time efficiently as demonstrated by consistently meeting deadlines and commitments.
  • Professionalism – Follows through on commitments; reacts well under pressure by consistently overcoming customer’s sales objections as represented by the acquisition of new accounts.
  • Quality – Monitors own work to ensure work and content submitted meets the company’s standard for quality.
  • Quantity – Meets productivity standards as established by monthly sales goals.
  • Safety and Security – Observes safety and security procedures.
  • Attendance/Punctuality – Consistently at work, meetings or appointments on time whether in office or during travel.
  • Dependability – Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Sources and takes advantage of opportunities as confirmed by meeting goals of sales and new account growth.
  • Innovation – Presents ideas and information in a manner that gets others' attention as confirmed by new account growth.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Qualifications                                                                                                                                                                 
  • A two-year degree (e.g., Associate’s or technical) or an equivalent combination of education and experience
  • 3-5 years’ customer facing experience
  • Two or more years B to B sales or account management experience
  • Proven ability to convert inbound calls into sales as represented by a history of consistently meeting sales goals
  • Documented proficiency in MS Office, order management software and sales contact databases 
  • Reasoning Ability: Documented ability to apply common sense understanding to carry out detailed written or oral instructions.  Proven experience dealing with problems involving a few concrete variables in standardized situations.
  • Mathematical Skills: Documented ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Demonstrable ability to calculate discounts, interest, commissions, proportions, percentages, and volume.
  • Language Skills: Proven experience reading and interpreting documents such as sales agreements, vendor documents and shipping guides.  Documented experience speaking effectively before groups of customers or staff.
  • Reliable transportation, a current and valid driver's license, and the availability and ability to travel 20% of the time
  1. Preferred Qualifications                                                                                                                                                                 
  • Sales Experience: Industrial Distribution, Job Site, and/or Farm & Agriculture Channel Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to stand and sit. They must occasionally lift and/or move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

This is a non-management position
This is a full-time position

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