Dispatcher/Route Planner (Upper Marlboro)

Grow Your Career at Compost Crew

Join us at Compost Crew, a locally owned fast-growing organics recycling company based in Rockville, MD. We are rescuing over 20 million pounds of unwanted food scraps from the landfill per year, helping to retain valuable nutrients by converting the food scraps into a rich soil amendment – compost. Compost Crew is the largest organic recycling company in our region, serving over 10,000 homes, businesses, communities and governments throughout Washington D.C., Maryland, and Virginia. We’re innovative leaders in the elimination of food waste, revitalization of our soil and sustainability. At Compost Crew, you’ll enjoy a safe, friendly work environment where you’ll be treated with appreciation and respect. You’ll make a real difference in the well-being of our community and environment.

Position Overview

You'll serve as the central point of contact for Compost Crew’s customers, Drivers, Helpers and supervisors/managers.You'll use effective communications and precision logistics tools to support real-time route execution, schedule management and problem-solving. Your work will have a direct impact on service quality, safety and asset management. You'll also recommend approaches to optimize routes and address  events that affect successful route completion.

Key Requirements

• High School diploma or equivalent

• At least one year experience in a high-volume dispatch & customer service role 

• Customer service/Communication/Collaboration skills

• Ability to prioritize work in a fast-paced environment

• Discipline in applying department/company processes and procedures 

• Problem-solving and action follow-up skills

• Effective and professional communication skills  via email, telephone, and other technological devices

• Proficiency in use of scheduling and communications software applications

• Attention to detail and accuracy in using multiple information sources, including reports and databases

• Reliable attendance in office

• U.S. employment authorization

Other Helpful Background

• Associate’s degree or equivalent

• Experience in environmental management, transportation, waste management or logistics industry

• Community service experience

• Continuous improvement knowledge/skills

• Interest in sustainability 

Essential Responsibilities 

Driver and Helper Support/Communication

• Review current day performance / route progress of Drivers and contact each Driver to check in, inform of identified issues and obtain any further feedback

• Provide Drivers with special route and customer instructions consistent with direction from Operations Supervisor

• Check with other Route Planners and Operations Supervisor for feedback from Drivers

• Escalate reviewed concerns from to ensure response to feedback and compliance

• Provide PPE compliance reminders to Drivers and Helpers, escalating compliance problems to Operations Supervisor

• Provide real-time information to Drivers on safety systems alerts, such as alerts for speeding

• Communicate and reinforce key daily safety messages as identified by Operations Supervisor

• Communicate information about and reinforce completion of administrative tasks, such as timekeeping and vehicle pouch storage, to Drivers and Helpers

• Provide skills coaching on administrative task completion 

• Direct to informational resources, such as Collections policies and procedures

• Escalate problems and additional support needed to Operations Supervisor

Route Planning/Administration

• Review next day schedule/Make route and schedule adjustments to optimize routes for next day

• Review daily and weekly service requests

• Assign requested service items into the next day routing with appropriate notes

• Verify completion of service items scheduled and update status information in record systems

• Update items planned for completion accurately in record systems to ensure customers are aware of plans

• Review daily notices of address changes

• Review changes and update routing software based on location changes

• Update record systems with completed changes and additional information

• Review and upload logistics reports into record systems daily

• Review notes provided from Drivers to identify service action items

• Transmit validated service notes to service partners to enable completion of customer communication

• Collaborate with other Compost Crew staff to address outstanding service items

Schedule/Location

• Monday to Friday 7:30 am - 4:00 pm
• Early morning, evening or weekend work may be required sometimes to meet business needs
• Location - 7800 Penn Western Ct, Upper Marlboro MD 20772
• Setting - In office daily

Compensation and Benefits

• Starting pay $21-$23/hr

• Top-tier medical insurance with generous contribution for self and dependents

• Dental, vision, life and ADD insurance

• 401k retirement plan

• Paid Time Off

• Employee Assistance Program

EEO Employer

Learn more about Compost Crew at:

https://compostcrew.com

Department: Operations
This is a non-management position
This is a full time position