Facility Description:
Thornberry Creek at Oneida is located in Oneida, WI.  Nestled atop one of the highest peaks in Brown County and located just outside of Green Bay, Thornberry Creek at Oneida offers 27 holes of championship golf at its finest. An abundance of vistas and amenities will excite golfers and guests of all ages and abilities.
 
The two golf courses – both designed by Rick Jacobson – feature bent grass tees, fairways, and greens, and the varied landscape gives golfers a unique experience from hole to hole, from a forested “Northwoods” type setting at the start and finish of the Legends Course, to the prairie or meadow type environment in the middle holes as you play your way through one of Green Bay’s most prestigious neighborhoods.

Position Summary:
The Assistant Golf Pro assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that pass-holders, and guests receive outstanding customer service, which meets or exceeds their expectations.   The Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

Essential Duties and Responsibilities:
  • Assist in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities.  Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
  • Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
  • Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
  • Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards.  Maintain clean, presentable and fully stocked merchandise displays.
  • Provide assistance with financial forecasts and analyzing budget variances as appropriate.
  • Assist with physical inventory at month end in accordance with inventory procedures.
  • Ensure accurate tracking of types and quantity of golf rounds played.   Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play.  Recommend plans for continued improvement.
  • Interact with pass holders and guests in a congenial and professional manner.
  • Have a high standard of customer service and train staff on True Service.
  • Maintain pleasant and professional telephone manner at all times.  Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
  • Plan and conduct individual and group lesson programs and golf clinics.
  • Assist with organizing and implementing tournaments, leagues, group outings, indoor golf simulators and special events.  Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
  • Be fully knowledgeable of golf shop merchandise.  Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
  • Assist with organizing and maintaining ancillary services such as the handicapping system and driving range facilities.
  • Assure the efficient and timely submission of all required reports.
  • Perform additional duties as required.

Qualifications:
  • BA / BS degree, preferred.
  • PGA apprentice or better, preferred.
  • Min 1year experience in the golf or hospitality industry preferred.
  • Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred.
  • Demonstrated quality written, verbal, interpersonal communication skills.
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
  • Positive attitude, professional manner and appearance in all situations.

Supervises:
Golf shop staff, outside services, starters, rangers

Classification:
Full-time, Seasonal or Non-Seasonal, Hourly, Non-Exempt
Benefits:
Paid Time Off, Holiday Pay, Medical Benefits, 401K, PGA Dues Reimbursement, Manager Meal Program, Uniform Allowance, Additional Lesson Income



                                                                                                                                  
KemperSports Management is an Equal Opportunity Employer
 

This is a full time position

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