Tier 1 Service Desk Engineer (Remote)

 
Our Mission: Leverage Technology to Advance Social Impact
We’re a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. In addition to providing technical services to nonprofit organizations, Tech Impact runs workforce development programs to help young people learn in-demand skills to gain employment in the IT field.
Tier 1 Service Desk Engineer
Benefits of Working for Tech Impact: 

• We pay 90% of associate and dependent medical benefits and cover your in-network, out-of-pocket medical expenses.  

• Paid Time Off - 15 days accrued in the first year. 

• 10 Paid Holidays. 

• 401K Matches up to 3% of gross salary. 

• Employer-paid life insurance benefit.  

• We offer both Remote and Hybrid positions. 

• Our organization allows everyone to learn and grow to make a difference. 

• Learn More About Tech Impact? www.techimpact.org 

• Provide end-user technical support to all clients via phone and email.

• Troubleshoot a wide variety of technical issues.
• Perform basic system administration functions such as user creation and password resets.
• Escalate issues quickly and efficiently in accordance with Tech Impact SLAs
• Provide proactive maintenance on client workstations as directed.

• Respond to customer issues and challenges without manager supervision.
• Maintain strong customer service skills when dealing with clients.
• Advise Account Management of client support or reoccurring technical issues.

• Excellent customer service skills.
• Excellent troubleshooting techniques.
• Excellent communication skills, including the ability to translate technical information to non-technical users.
• Effective analytical and creative problem-solving skills
• Strong organizational skills and keen attention to detail.
• Ability to work well in a team environment, handle pressure and multiple projects simultaneously, and to manage work under tight deadlines.
• Experience in cloud-based technology such as Office 365 is a plus.
• Must be flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork.
• Sense of humor

• When applying to this role, please submit a cover letter, resume, references, and samples or links to your portfolio site. 

• Please note this is a remote position however candidates will need to be located in one of the following states: AR, CA, CO, DE, FL, GA, IA, IL, IN, KY, MD, NC, NJ, NV, OH, PA, TN, VA, WA, WI, WV 

• As an equal-opportunity employer, Tech Impact values a diverse, inclusive workforce, and we provide equal employment opportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements.
• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Requires the ability to use a computer and other office-related equipment.
• Requires the ability to sit for extended periods of time, stand, stoop, crawl and lift up to 50 lbs.
• May require local and regional travel

Department: Support & Advisory Services
This is a full time position