Technical Account Manager 
  • Location: Remote - Can be anywhere in the US
  • Tech Impact - Headquarters Philadelphia PA
  • Full-Time Permanent Position
  • Salary Range  $55,000 - $60,000
  • Our Website:
If you have questions about our position, reach out to Devie Smith at or call her at 302 530 8457

Are you looking for a job that makes a difference? Are you a bright, curious, and confident person everyone goes to for ideas and trusts to get things done right? Then take a look at our Technical Account Manager position.

Tech Impact is a nonprofit on a mission to use technology to serve the world better. We offer a comprehensive suite of technology services, including managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. We also operate an award-winning IT training program designed to help young adults launch careers in the IT world. With offices in Philadelphia, PA, Wilmington, DE, Washington DC, and Las Vegas, NV, Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations.

Benefits of Working for Tech Impact
  • Supportive and compassionate environment that provides a work-life balance.
  • Be part of a collaborative team passionate about the organization's mission and using technology to make the world a better place.
  • Everyone has a voice; you can learn and grow to make a difference.
  • The organization shows how they care for people by paying for 90% of your medical benefits and providing you a credit card to pay deductibles and copays.
  • Paid Time Off - 15 days accrued the first year and 10 Paid Holidays.
Overall Duties & Responsibilities  
The Technical Account Manager will support existing key Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; creating quotes for upcoming projects such as hardware replacement, network upgrades, cloud migrations, and telephony needs and providing timely information to customers. In this role, the Technical Account Manager will work closely with the Senior Technology Advisor, Account Managers, and Help Desk associates as a team.

Essential Skills for Success in Position
Tech Impact is committed to its communities and providing employees with a solid work-life balance and opportunities to grow professionally. The person in this role must embody the Tech Impact values of quality, collaboration, empowerment, compassion, transparency, genuine, agile, and dynamic. We want someone who believes in our mission.
  • Strong organizational skills and ability to work independently.
  • Excellent verbal and written communications skills
  • Excellent customer service skills
  • Ability to interface with the technical team.
  • Windows 10 experience
  • MS Office and other standard office applications experience
  • Microsoft Office 365
  • Understanding computer network configuration LAN, WAN, and Wireless technical configuration are not required.
  • MSP experience is preferred.
Employment Policy
  • As an Equal Opportunity Employer, Tech Impact embraces diversity. It does not discriminate in employment based on age, race, color, creed, sex, gender, identity or expression, sexual orientation, religion, marital status, veteran status, national origin, disability, or sexual orientation.
  • ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  • Requires the ability to speak, hear, see, and use a computer and other office-related equipment.


Department: Marketing
This is a full time position

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