Tier 2 Project Engineer
  • Location:Individual Should Be Philadelphia, Delaware or Washington DC
  • Tech Impact - Headquarters Philadelphia PA 
  • Full Time Permanent Position  
  • Salary $60,000 - $70.00
  •  Our Website:  https://www.techimpact.org/
  • If you have questions contact Devie Smith Talent Development Manager – Devie@techimpact.org  Or you can call her at 302 - 456 9329.

Be a part of a fast-paced, growing team that provides a solid work-life balance in helping our nonprofit clients. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology. As an T2 Project Engineer, you will work closely with our clients assisting with new technology projects and support.

Tech Impact is a nonprofit on a mission to use technology to better serve the world. A leading provider of technology education and solutions for nonprofits, Tech Impact also operates award-winning IT and customer experience training programs designed to help young adults launch careers. With offices in Philadelphia PA, Wilmington DE, Washington DC, and Las Vegas NV, Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations. 

Benefits of Working for Tech Impact
  • Supportive and compassionate environment that provides a work-life balance.
  • Be part of a collaborative team that is passionate about the organization’s mission and using technology to make the world a better place.
  • Everyone has a voice, and you have the opportunity to learn and grow to make a difference.
  • The organization shows how they care for its people by paying 90% of your medical benefits and providing you a credit card to pay deductibles and copays.
  • Paid Time Off - 15 days accrued the first year and 10 Paid Holidays.

Essential Duties and Responsibilities
 Under general supervision, the Project Engineer is responsible for performing IT infrastructure project-based work and providing technical escalation support to Tech Impact clients.  The  Project Engineer is expected to manage a significant project portfolio and incoming support escalations with minimal supervision.  The  Project Engineer will also be responsible for handling complex technical support issues, as needed.
  • Serve as the technical lead on projects as assigned, including but not limited to:
    • Server configurations and implementations (Windows Server)
    • Remote Access solution implementations
    • Wired and Wireless network configurations and implementations
  • Provide technical support on projects as assigned.
  • Act as a liaison to the Account Management team to develop scopes of work with adequate details for moving forward.
  • Review scopes of work and assessments for quality control
  • Perform recurring network management tasks as required or directed.
  • Develop scripts and other monitoring improvements as required or directed.
Customer Service
  • Maintain strong customer service skills when dealing with clients, vendors, and other Tech Impact partners.
  • Deliver on agreed upon scopes of work as defined by approved projects.
Knowledge Skills Preferred
  • Minimum of 3 years’ experience in technical support and system administration preferred.
  • Knowledge of Firewall and Router networking equipment preferred.
  • Working knowledge of network theory required
  • Experience administering a cloud-based IT technologies such as Microsoft 365
  • Experience administering Windows servers.
  • Experience configuring / administering a directory server such as Microsoft Active Directory
  • Solid understanding of fundamental networking principles, including DNS, routing, IP addressing, NAT, firewalls, etc.
  • Strong network infrastructure support and administration skills
  • Experience working in a managed services provider environment preferred.
  • Excellent communication, writing, analytical and creative problem-solving skills.
  • Excellent customer service skills including ability to translate technical information to non-technical users.
  • Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines.
  • Basic project management skills are a plus.
  • Experience in the non-profit sector a plus
  • Must have access to a car at short notice depending on location.

Essential Skills for Success in Position
  • Strong organizational skills and ability to work independently.
  • Excellent verbal and written communications skills.
  • Strong customer service skills.
  • Work well independently and within a team environment.
  • Manage multiple projects simultaneously with tight deadlines.
  • Frequent exposure to new and challenging problems.
  • Excellent troubleshooting techniques.
  • Ability to translate technical information to non-technical users.
  • Strong attention to detail.
  • Flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace.
  • Passion about the job and a little sense of humor.
About Tech Impact (www.techimpact.org)
Tech Impact is a nonprofit on a mission to empower communities and nonprofits to use technology to better serve the world. The organization is a leading provider of technology education and solutions for nonprofits and operates award-winning IT and customer experience training programs designed to help young adults launch their careers. Tech Impact offers a comprehensive suite of technology services that includes managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. In 2018, it expanded its education and outreach capabilities by merging with Idealware, an authoritative source for independent, thoroughly researched technology resources for the social sector. Tech Impact’s ITWorks and CXWorks training programs have graduated hundreds of young adults with the knowledge, skills, and confidence they need to start their careers in the technology and customer experience industries. The organization also operates Punchcode, a coding bootcamp based in Las Vegas, NV. 
Employment Policy
  •  As an Equal Opportunity Employer, Tech Impact values a diverse, inclusive workforce and we provide an equal employment opportunity for all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified application regardless of criminal histories consistent with legal requirements.
  • ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  • Requires the ability to speak, hear, see and use a computer and other office related equipment.
  • Also requires the ability to sit for extended periods of time, stand, stoop, crawl and lift up to 50 lbs.
  • May require local and regional travel.


Department: Infrastructure
This is a full time position

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