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The Setai.

Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

JOB SUMMARY:  Assists the Director of Housekeeping in overseeing the housekeeping department, ensuring the cleanliness and comfort of all guest and employee areas, including furniture, furnishings, linens and uniforms.

  • Exemplifies commitment to The Setai’s mission of Total Guest Satisfaction
  • Ensures the highest level of cleanliness throughout the hotel with particular emphasis on guest rooms and public areas
  • Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly, and acknowledges guests at all times
  • Assists in establishing and maintaining standard training and operating procedures for the department
  • Assists in controlling the inventory and usage of all cleaning supplies and evaluating pricing and service regularly
  • Inspects all public areas on a daily basis
  • Ensures that housekeeping team maintains positive guest relations at all times; anticipates guests’ needs, responds promptly, and acknowledges guests at all times
  • Assists in preparing weekly labor schedules to ensure adequate staffing while making efficient use of labor resources
  • Handles disciplinary actions quickly and professionally as to hotel policies
  • Periodically conducts physical inventories of all uniforms, linens and supplies; prepares requisitions for approval to ensure par stock levels are maintained for all items
  • Ensures all employees are well groomed and in the correct uniform
  • Excellent communication skills, both written and oral
  • Able to work independently with general supervision
  • Demonstrated skills in maturity, diplomacy and tact
  • Demonstrated skills in confidentiality and discretion
  • Excellent time management and organizational skills.
  • Intermediate to advanced level of computer skills (Microsoft Office, Hotel systems)
  • Able to solve problems and meet deadlines under pressure
  • Outstanding personal skills when dealing with hotel guests
  • Able to multi-task and respond quickly and gracefully to changing issues.

Able to perform all essential duties with or without accommodation.


Department: Rooms
This is a management position
This is a full time position

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