The Setai.


Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

ESSENTIAL JOB FUNCTIONS:

  • Exemplifies our commitment to The Setai’s mission of Total Guest Satisfaction
  • Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly;, and works in conjunction with all Front Office staff to deliver consistent and sought after guest experiences that meet the style of The Setai
  • Serves as the senior Front Desk Agent on duty
  • Mentors and supervises other Front Desk Agents
  • Prepares arrival folders for guests
  • Greets all guests cordially using their name
  • Handles guest check-in and check-out in accordance with hotel policies and SOPs
  • Serves welcome drinks and oshiburi towels at checkin
  • Escorts guests to their rooms, explains the room features, answers any questions
  • Assists guests with any needs, coordinates with the proper departments to meet those needs
  • Reviews guest logs frequently, remains aware of all VIPs and other specially noted guests for both arrivals and in house needs
  • Performs daily audits of each reservation
  • Reviews daily Housekeeping reports and addresses issues as per guidelines
  • Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; and assists others to do the same
  • Maintains familiarity with all aspects of the hotel as well as local directions so as to assist guests
  • Continually monitors all front of the house venues; ensures all areas are clean and tidy; promptly reports any maintenance issues
  • Ensures Business Center area is clean and functional; promptly reports any maintenance issues
  • Promptly informs Housekeeping, In Room Dining and PBX of any guest room changes
  • Ensures that billing is accurate for all guests
  • Maintains cash bank when supplied and provides cash services to guests
  • Completes shift checklist

MINIMUM EDUCATION AND WORK EXPERIENCE:
Must have a high school degree; AND at least three (3) years of Front Desk experience in a luxury hotel, or four (4) years experience in an independent or boutique hotel; OR an equivalent combination of education and experience.

ESSENTIAL WORK SKILLS/KNOWLEDGE:
  • Knowledge of  hospitality principles and procedures
  • Knowledge of front desk protocol and experience working with high profile guests with discriminating expectations
  • Reputation for handling situations and confidential information discretely, projecting a positive, professional and supportive outward image and exercising good judgment for the position
  • Good computing skills demonstrating proficiency with property management systems, point of sale systems, and Microsoft Office software (Excel, Word, Outlook)
  • Ability to review information in a factual and neutral manner, analyze data and prepare reports and documents in a timely manner
  • Ability and willingness to work flexible hours
  • Outstanding interpersonal skills and excellent communication skills, both written and oral
  • Excellent time management and organizational skills
  • Able to command the respect of other Front Desk Agents



What we offer:
Parking
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability Insurance
Retirement plan - 401(k) program
Generous Paid Time Off Program
Bereavement Pay
Jury Duty Pay
Food & Beverage Discounts
Spa Discounts
Employee Referral Program
Duty Meals
Uniforms & Maintenance of Uniforms

 

EOE/ DFWP

The above is an example of the benefits offered at The Setai. Not all benefits are guaranteed and benefits are subject to change. A full listing of benefits will be provided upon hire as outlined in our employee handbook. 

Department: Rooms
This is a non-management position
This is a full time position

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