The Setai.

Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

JOB SUMMARYThe Reservation Sales Agent is responsible for providing a professional, yet personal and efficient reservation experience for each guest. Process all advance deposits, cancellation penalties according to The Setai’s standards, in addition, he / she is expected to complete daily checklists and practice aggressive hospitality and courtesy at all times.

  • Exemplifies commitment to The Setai’s mission of Total Guest Satisfaction
  • Consistently offer professional, friendly and warm hospitality to all guests and employees.
  • Manage all reservations in a timely and accurate manner.
  • Answer all telephone calls promptly and efficiently; takes reservations; responds to guests’ requests; upsells when appropriate
  • Strong sales abilities
  • Superior phone etiquette, record keeping and follow-up skills.
  • Maintain database of guest preferences, habits and special occasions.
  • Liaise with key departments to ensure optimal performance.
  • Complete projects in a timely manner as required by the Reservation Manager, Director of Revenue, Sales and Executive Team Members.
  • Develop strong team spirit amongst co-workers and related departments.
  • Be able to endure excessive typing.
  • Be able to participate proficiently in functions outside one’s department when called upon.
  • Maintain detailed knowledge of all aspects of the hotel, including Rooms, Spa and Restaurants
  • Maintain knowledge of all Miami Beach events, especially as they would pertain to hotel guests
  • Assists in analyzing consumer purchasing patterns including conversion rates, origination of inquiries, and purpose of hotel visit
  • Attends daily briefings, meetings and training as required
  • Reports to work at the scheduled time, neatly groomed

MINIMUM EDUCATION AND WORK EXPERIENCE: High School diploma or equivalent; AND a minimum of three (3) years of experience as a reservationist for a luxury hotel; OR equivalent combination of education and experience.  

  • Reputation for handling situations and confidential information discretely, projecting a positive, professional and supportive outward image and exercising good judgment for the position
  • Must possess outstanding guest services skills, professional presentation, superior organizational skills and sophisticated communication skills.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment and prioritize job duties.
  • Detailed oriented and analytical mindset an asset.
  • Professional manners, outgoing personality and ability to work on own initiative a must.
  • Strong knowledge of hospitality standards
  • Good computer skills in PMS, email, web browsing and scheduling software
  • Good typing skills (45 wpm or better)
  • Experience with Navis CRM preferred
  • Experience with Opera PMS preferred
  • Ability to focus on details
  • Ability to handle a fast-paced environment
  • Ability to work a flexible schedule including holidays and weekends
  • Compliance with attendance guidelines outlined in The Setai Employee Handbook
  • Fluent in English, additional languages a plus
  • Past hospitality Reservations, Front Office or Sales experience is an asset.
  • Working knowledge of Navis and Opera a plus
The hotel is not able to assist candidates in obtaining work authorization documents.

Department: Rooms
This is a non-management position
This is a full time position

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