Ensures that guests in the Spa enjoy an experience that meets The Setai’s standards of excellence in guest service and quality.

ESSENTIAL JOB FUNCTIONS:
  • Exemplifies commitment to The Setai’s mission of Total Guest Satisfaction
  • Consistently offer professional, friendly, and warm hospitality to all guests
  • Ensures that all the guest’s needs are met in the Locker Rooms; including but not limited to, providing a locker, explaining the operation of the locker, providing robe and slippers, providing towels, providing vanity items, etc.
  • Explains the facilities and Spam procedures to first-time guests
  • Maintains cleanliness and safety of all Locker areas, including sauna, steam bath, whirlpool, and common area.
  • Monitors and restocks vanity area
  • Empties towel baskets and trashcans in the Locker whenever half-full
  • Maintains cleanliness and safety of the Gym
  • Escorts guests to the treatment room when directed
  • Assist therapists with setup/cleanup when directed
  • Maintains knowledge of all Spa facilities, treatments offered, rates, and hours of operation
  • Maintains familiarity with other Hotel facilities and hours
  • Attends daily briefings, meetings, and training as required
  • Reports to work at the scheduled time, neatly groomed and in the correct uniform

MINIMUM EDUCATION AND WORK EXPERIENCE: High School diploma or equivalent preferred; AND a minimum of two (2) years of experience as a Spa coordinator or similar position in a Spa of the same caliber as The Setai; OR equivalent combination of education and experience.  

ESSENTIAL WORK SKILLS/KNOWLEDGE:
  • Excellent customer service skills and demeanor
  • Excellent communication skills
  • Fluent in English
  • Pleasant telephone voice and appearance
  • Strong knowledge of spa facilities and treatments
  • Ability to focus on details
  • Ability to handle a fast-paced environment
  • Ability to work in a team environment
  • Ability and willingness to work flexible hours
  • Compliance with attendance guidelines outlined in The Setai Employee Handbook
  • Must possess or be able to obtain CPR and First Aid certification within 30 days of hire


PHYSICAL REQUIREMENTS
Able to perform all essential duties with or without accommodation including:
  • the ability to lift weights up to 30 lbs
  • the ability to move around the Spa and Locker areas for full shifts

 

Department: Spa
This is a non-management position
This is a full time position

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