JOB SUMMARY:  Successfully and profitably supports the Pool and Beach Manager with managing the operation of the department. Provides guests with an unmatched Pool and Beach experience that offers unobtrusive but highly attentive service which exceeds expectations.

ESSENTIAL JOB FUNCTIONS:
  • Exemplifies commitment to The Setai’s mission of Total Guest Satisfaction
  • Have a consistent presence on the floor and be ready to assist with any guest related issues.
  • Assist the Pool and Beach Manager with the day-to-day operations, in keeping with the Setai’s and Forbes 5-star standards.
  • Acts as an information center for all guests’ inquiries and requests regarding the Pool, Beach and other hotel services.
  • Supervise all Food and Beverage service to the Pool and Beach in keeping with the Setai’s and Forbes 5-star standard.
  • Ensure Pool and Beach areas and equipment are clean and well maintained at all times.
  • Coach and supervise a team of Pool and Beach Concierges, Servers and Food Runners in keeping with the Setai’s and Forbes 5-star standards.
  • Assist in maximizing the financial position of the outlet while adhering to the Setai’s and Forbes 5-star standards
  • Support the Ocean Grill Outlet in operational and administrative duties when necessary.
  • Ensure strict compliance with all relevant Environmental, Health and Safety legislation.
  • Assists in creating, implementing and updating departmental manuals and SOPs.
  • Maintains adequate inventory of all necessary Pool and Beach supplies and equipment.
  • Communicates with guests and makes recommendations for Food and Beverage selection.
  • Develops new and maintains repeat business through effective guest relations.
  • Recognizes guests and Residents and addresses them by name whenever possible.
  • Ensures every detail regarding guests’ requests is met or exceeded.
  • Recruits and train employees in accordance with hotel guidelines.
  • Regularly holds training sessions/role plays for entire team to ensure cohesiveness between Pool and Beach areas.
  • Regularly ensure all employees are well groomed and in the correct uniform as per Setai’s grooming standard.
  • Regularly reviews employee performance in accordance with hotel guidelines.
  • Ensures the Pool and Beach areas are never left unattended and staffing levels are in keeping with the occupancy.
  • Documents and reports any safety/ hazards violations.
  • Holds daily Pre-shifts meetings with all Pool and Beach area employees and communicates guests’ information.
  • Works closely with other departments ensuring communication flows seamlessly.


MINIMUM EDUCATION AND WORK EXPERIENCE:

Must have an Associate Degree in Hospitality Management or related field, AND a minimum of two (2) years’ experience in a Pool and Beach or Food and Beverage supervisory position in a luxury hotel environment; OR an equivalent combination of education and experience.

Department: F&B
This is a full time position

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