At ZAG Technical Services, we're hard at work building a future where technology is a competitive advantage for our clients.  

We're actively seeking a full-time, client-centered System Operations Engineer to join our Client Operations team. This role requires a non-standard work schedule that includes possible weekend, graveyard and/or swing shift rotations is required and may be adjusted to accommodate patching time per clients as needed

Knowledge and Experience: 

  • Working knowledge of Active Directory, Group Policies, DNS, DHCP, WINS

  • Technical, analytical, interpersonal and organizational skills required

  • Associates Degree or equivalent experience (A+ certification)

  • Performance tuning techniques for maximum performance

  • Microsoft Certified Professional (MCP) preferred

  • Maintain one Microsoft competency to enable company to maintain Microsoft Partner Network Membership standing

  • Excellent working knowledge of up-to-date desktop applications

  • Working knowledge of Windows Servers, workstations, MS Exchange, VMware, Citrix, anti-virus and other various software applications

  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal

  • Ability to work well with others, as well as independently; attention to detail

  • Strong organizational skills and ability to multi-task in a small business environment

  • Must hold a valid driver’s license with no restrictions and possess reliable transportation

  • Availability in response to needs of the customer for installation, maintenance and equipment malfunctions 

What you’ll be doing:   

  • Perform Server and network equipment patching including updates and modifications to various operating systems

  • Project Deployment – work closely with our Project Management Office (PMO) on assigned tasks within the defined project scope of work

  • Apply subject matter expertise for patching, however not limited to Windows Servers, Application Servers, PDC Servers, Axapta Silos, Hyper-V hosts, and firmware upgrades as needed for networking equipment.

  • Diagnose and remedy issues and escalate when appropriate in a timely manner to avoid any delays or unexpected stalls in service delivery

  • Participate in technical discussions with our clients and provide best practice guidance based on industry standards and practices when needed

  • Provide direct technical support and analysis for planning, implementation for patches, releases, upgrades or changes for all range of products and services ZAG Technical Services provides

  • Take measures to ensure stability of customer’s IT environments to provide the highest level up-time through monitoring and alert management and analysis

  • Follow all industry best practices during design and architecture phases and provide guidance based on industry proven methods and approaches

  • Professionally document all work performed

  • Troubleshoot and maintain all supported solutions based on the needs of the client and the criticality of the nature of the issue

  • Possible Service Desk rollover coverage

  • Other tasks as needed

  • You’ll love this job if you:

  • Enjoy mentoring and supporting team members to assist in their professional and technical development

  • Continually look for ways to improve RMM environments and service to clients

About ZAG: 

ZAG Technical Services empowers our clients’ success through intelligent business solutions that increase employee productivity, network security and team collaboration. We aim to ensure that our client’s IT investments drive ROI, provide a competitive advantage and help businesses grow. We do this by living our core set of values: Integrity Foremost, Client-Centered, Accountable Always, Teamwork Throughout, and Exceptional is the Goal. 

What ZAG has to offer: 

Competitive compensation package 

Benefits including medical, dental, vision, 401K and life insurance  

ZAG Technical Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees.  

ZAG Technical Services is an E-Verify participant and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. 

This is a full time position

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