At ZAG Technical Services, we're hard at work building a future where technology is a competitive advantage for our clients.

We are looking for a Client Services Support Specialist who will go above and beyond for our clients. You'll serve our clients by answering inquiries, resolving problems, fulfilling requests and maintaining service records database.

 Essential Job Functions

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Perform triage and resolution of alerts from monitoring systems

  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

  • Sell additional services by recognizing opportunities to up-sell accounts and explaining new features

  • Maintain call center database by entering information

  • Update job knowledge by participating in educational opportunities

  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

  • Provide support and guidance to level I personnel and assist in the troubleshooting process to support their professional development

Skills/Qualifications

  • 5+ years experience support end-users and back end systems (preferred: Microsoft, Cisco, SonicWall, HP, Ruckus, Citrix, Meraki, etc.)

  • High school diploma or equivalent

  • Entry Level Microsoft or CompTIA Certifications

  • Experience working in a managed services or consulting environment  (nice to have)

  • Experience with ConnectWise or N-Central (or similar)

  • Experience with customer service principles and practices

  • Knowledge of call center technology

  • Proficient in relevant computer applications

  • Proficient in data entry and typing skills

  • Knowledge of administration and clerical processes

  • Strong Verbal communication

  • Listening skills, phone skills, and problem-solving skills

  • Demonstrated ability to support end-users while providing a superior customer service experience utilizing intermediate to advanced technical skills

  • Ability to move quickly while still maintaining attention to detail

  • Ability to remain calm and focused under pressure 

About ZAG: 

ZAG Technical Services, Inc. (ZAG), is an award-winning information technology consulting firm delivering digital transformation solutions, IT assessments, managed services, IT security, and support. ZAG specializes in cloud computing, IT security and compliance, disaster recovery, and business continuity. The company also delivers network infrastructure, virtualization, and help desk services to clients in agribusiness, finance and banking, manufacturing, and professional services. Headquartered in San Jose, Calif., and with offices in Salinas, Calif., and Meridian, Idaho, ZAG is the premier provider of information technology for Western agribusinesses.

What ZAG has to offer: 

Competitive compensation package 

Benefits including medical, dental, vision, 401K and life insurance 

ZAG Technical Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. 

ZAG Technical Services is an E-Verify participant and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

This is a full time position

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