This is a key position in the day-to-day operations of the Company. Duties include managing a group of assigned trucks (up to 60 units) to provide operating profits to the company while meeting customer expectations and balancing the income needs of the drivers.  
Responsibilities include; profitability and productivity of your assigned assets, upholding all areas of safety including DOT compliance and HOS rules and understanding and meeting customer expectations, KHI commitments, and track performance. Responsible for building trusting relationships with drivers, controlling operational costs. Ensure equipment is available for preventative maintenance schedules while balancing driver’s home-time and miles to keep a full, productive fleet.

  • Book drivers– do all appropriate computer work and ensure drivers have all information necessary to make a successful trip;
  • Monitor weekly fleet productivity;
  • Coach low performers as necessary to hit company goals and objectives;
  • Protect our assets by managing your fleet safely;
  • Monitor driver HOS and miles will help ensure we operate within the scope of the DOT regulations;
  • Utilize a computerized dispatch system (Samsara /Green Road);
  • Responds to customer in-bound orders in a call center environment;
  • Respond promptly by telephone and or email to the truck orders;
  • Dispatches trucks according to the daily work load forecast;
  • Researches/resolves inquiries and log all calls;
  • Communicates appropriate options for resolution to truck needs in a timely manner;
  • Informs requesters about trucks availability and helps assess trucking needs;
  • Provide assistance in safety training and provide troubleshooting support to drivers;
  • Prepare standard reports for management to track truck activity;
  • Assists in planning and implementing department goals and makes recommendations to management to improve safety and efficiency of trucking fleet;
  • Communicate effectively with drivers, yard spotters, management and customers regularly;
  • Manage driver vehicle inspection reports;
  • Work with HR and the DOT Compliance Departments Coordinating random and post-accident drug testing;
  • Act as a liaison between drivers and Internal & External customers,
  • Take personal ownership and pride in your fleet. See that operational issues are resolved to the satisfaction of the driver and customer;
  • Apply personal ethics, honesty, initiative, and flexibility in carrying out job responsibilities.
  • High school graduate, G.E.D., or equivalent studies/experience (preferred);
  • Prior dispatching experience highly desired, preferably 2 -3 years;
  • Prior experience in aggregate and construction materials distribution is a plus;
  • Prior supervisor experience in a transportation office for a national distribution center or similar environment is preferred;
  • Mandatory knowledge of any form dispatching system (Green Roads, etc.);
  • Must know and understand DOT rules and regulations;
  • Knowledge of customer service principles and practices;
  • Excellent communication skills and professional personal presentation;
  • Excellent organizing; planning, and customer service orientation;
  • Great attention to detail and stress tolerance;
  • Proficient knowledge of Microsoft products preferred; and
  • Must be willing to work weekends and extended hours.
  • Pass pre-employment drug screen and criminal background check;
  • Pass a pre-employment “Fit for Work” physical;
  • Be able to provide valid documentation for the I-9 Immigration document;
  • Display a professional and courteous attitude to co-workers, supervisors and the general public at all times;
  • Be willing to travel and work away from home when required;
  • Report to work at the designated start time;
  • Be able to work overtime when required;
  • Be willing to work outdoors in extreme temperatures, both hot and cold;
  • Strictly adhere to safety requirements and procedures as outlined in the Employee Handbook;
  • Have the willingness to work in a team environment and assist co–workers or supervisors with other duties as required; and
  • Wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and / or MSHA.

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