Interpreting Coordinator (Argentina)

We are seeking a customer-oriented freelance coordinator to oversee the scheduling of all legal settings. This role is crucial for maintaining strong client relationships and efficient operations.

Key responsibilities include:

• Serving as the primary liaison for clients, providing accurate product/service information and expertly resolving any challenges they may face.
• Processing all incoming requests, largely from law firms, by accurately entering them into our dedicated scheduling software.
• Investigating and troubleshooting issues, proactively gathering necessary information to effectively address customer needs and resolve complaints.

The ideal candidate will be committed to upholding excellent service standards, ensuring prompt responses to customer inquiries, and fostering high levels of customer satisfaction.

Task Hours: Monday- Friday 8:30am-5:30pm EST (Miami time)
*40 hour plus a week - Some days may require extra hours

Responsibilities
* Manage large amounts of incoming emails/calls.
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep
records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Take the extra mile to engage customers
* Data Entry
* Quoting
* Written & Verbal Communication within the dept coordinators and schedulers
* Customer Service – verbal and written communication with clients via email and phone.
* Calendar Management
* Vendor scheduling
* Multitasking while prioritizing

Requirements:
* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multitask, prioritize, and manage time effectively
* Managing large amounts of incoming calls and customer inquiries
* Comfortable identifying and assessing customers’/vendors needs to achieve satisfaction
* High English proficiency – Fluent in English & Spanish. Great writing skills
* Masters Windows (Excel, Word)
* Internet Savvy: Zoom / Microsoft Teams/ WhatsApp
* Ability to work under pressure
* Ability to adjust your frame of thinking and quickly change priorities without getting flustered.

Equipment Requirements:
* Desktop computer – Office Standard/ Current
* Two full-screen monitors
* Stable Internet
* Ability to send text messages through WhatsApp

This is a full time position