Customer Care Representative (Dumas, TX)

In-person Full-Time, Mostly Inbound Calls, No Quotas, $19.50/Hour, Excellent Benefits

If you value a supportive, relaxed work environment where the focus is on quality service over quotas, we invite you to join our Dumas, TX Customer Care team. You'll handle inbound calls and emails—no telemarketing, no quotas—just genuine customer-first service.

• No Nights or Weekends: Full-time, The Call Center is open  Monday through Friday, 7:00 a.m. – 6:00 p.m. CST. Our Florida team typically opens, and our Texas team closes, ensuring excellent customer coverage across time zones.

• No Nights or Weekends: Enjoy your evenings and weekends off, plus paid national holidays.

• Competitive Pay: Starting at $19.50/hour.

• Generous PTO: Paid Volunteer Time Off, Paid Personal Time Off, and Paid National Holidays.

• Health Coverage: Medical, Dental (100% free basic dental), and Vision insurance—up to 90% paid by the company for employees and families.

• Employee Stock Ownership Plan (ESOP)

• 401K Savings Plan

• Flexible Spending Account (FSA)

• Hospital Indemnity

• Legal Assistance (Met Law Program)

• Employee Discounts

• Casual Dress Code—Every day is casual Friday!

• Focus on professional development and internal promotions.
   

• Deliver top-tier customer care via phone, email, and chat—supporting orders, resolving issues, and providing clear, accurate information.

• Understand customer needs empathetically and creatively, ensuring every individual feels respected and valued.

• Collaborate with your team, solving problems together.

• Stay informed on product updates and marketing initiatives to provide informed support.

• Learn and apply company policies to better assist Field Representatives and customers.
   

Who We’re Looking For:

• A communicator—excellent verbal and written skills are essential.

• Energetic and courteous, maintaining great relationships with customers and team members.

• A problem-solver who listens well and acts decisively.

• Comfortable using a computer while on the phone.

• Someone with a learner’s mindset—eager to adapt and grow.

• Willing to travel occasionally for training and events.

• Available full-time, Monday through Friday.

• High school diploma or equivalent required.
   

At Life’s Abundance, our business is driven by purpose over profit. We’re 100% employee-owned and focused on helping people and pets live healthier, happier lives. Our team culture thrives on collaboration, diversity, and empowerment. If you’re ready to contribute to something meaningful and grow with a supportive, energized team—join us!

Department: Customer Care
This is a full time position