Department:           Table Games          
Position Title: Table Games Supervisor

Duties & Responsibilities:
  • Responsible for the effective supervision and organization of staff and games, ensuring optimum revenues and customer satisfaction
  • Must have a full understanding of all gaming laws, internal controls, and procedures of Havasu Landing Casino
  • Responsible for the proper handling of all incidents in the pit of an irregular nature (i.e. disputes, drunk or disorderly behavior, high rollers, large losers)
  • Must be able to inform Senior Management of major changes in the pit and the incoming
Pit Supervisor at shift change of all relevant information concerning customers and staff
  • Must be able to supervise the opening and closing of tables and verification of float balances
  • Must have the ability to determine accurate table fills; credits and communication with the cashiering department are essential
  • Responsibilities include correcting mistakes made by supervisors or dealers on the tables, ensuring the efficient running of all games through effective staff development and regular facilitation of the employee performance appraisal process
  • In conjunction with the shift manager, the Pit Supervisor must have the ability to determine the staffing levels and number of open tables based on business demands
  • Must be able to establish high standards for customer relations, ensuring those standards are maintained and identification of good customers for the Host program are fundamental responsibilities of this position
  • Ability to manage disputes, which are brought to the attention of the Pit Supervisor, must be handled in a diplomatic manner with the customer while providing support for the staff member
  • Ability to complete paper accurately and in a timely manner in accordance with Havasu Landing Casino procedures
  • Must be willing to work nights, weekends and holidays
  • All other duties as assigned


Qualifications:
  • Must be age 21 or older
  • Must qualify for a gaming license
  • Technical training and or experience in table games required
  • Must be able to communicate in the primary language used in the workplace
  • Minimum 2 years of experience as a dealer of at least 2 table games in a casino with 1 year in a professional, supervisory position within a casino environment
  • Must be familiar with all table games in the casino
  • Cannot be colorblind
  • Position requires standing for long periods, excellent finger dexterity, frequent grasping, repetitive motions, frequent bending and reaching
  • Must pass a pre-employment drug test

This is a full time position

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