We are looking for a compassionate, talented and experienced Hospice Customer Service Liaison that is eager to join an exciting organization.
Working with Heart to Heart Hospice
At Heart to Heart Hospice, we provide “Compassionate Care, From Our Heart to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones, during a time when compassionate care is needed most. They say, “Home is Where the Heart is” and we want you to find your career home with Heart to Heart. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community.
What You Will Do:
As our Customer Service Liaison, you will use your talent and abilities in many ways, including:
Promote a customer-focused hospice presence in the healthcare community within healthcare facilities and hospitals
Welcome patients when they come on service ensuring highest level of patient satisfaction
Ensure patient’s DME has been ordered, delivered and is in good working condition while ensuring patient and family members have been sufficiently trained on how to use the DME
Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary
What You Must Have:
Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) licensed in the state where you work
Valid Driver’s License and Automobile Insurance
Two (2) years in a clinical care setting; hospice experience strongly preferred, as well as customer service experience
Full Time Employee Benefits
At Heart to Heart Hospice we offer the opportunity for you to join a caring company that believes in the importance of supporting our team members so that they are free to provide exceptional compassion and care to our patients. Heart to Heart Hospice offers a leading employment package that includes competitive pay, flexible positions and comprehensive benefit offerings including medical, dental, vision, short and long term insurance, PTO, paid holidays, 401(k) with matching, tuition assistance, continuing education, company cars to qualified individuals and much more.
It is this Agency’s policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
Admissions Nurse, Admissions RN, Registered Nurse, RN, Hospice RN, Hospice Admissions, Heath care Admissions, Admit, Intake
This is a non-management position
This is a full time position