Goodwill Redwood Empire serves Sonoma, Napa, Lake, Mendocino, Humboldt and Trinity counties. Our mission: Changing lives and strengthening communities through the dignity and power of work.  We provide vocational rehabilitation and habilitation services, such as job counseling, job training, and work experience, to unemployed and underemployed persons, persons with disabilities and persons who have

POSITION TITLE:               Store Lead
STATUS:                             Non-Exempt / Part Time or Full Time
DEPARTMENT:                   Donated Goods Retail
REPORTS TO:                    Retail Store Manager and/or Assistant Manager(s)

CHARACTERISTICS OF THE JOB:  As a Store Lead you will provide supervision to the Donated Goods Retail (DGR) staff in the absence of a Store Manager or Assistant Store Manager by prioritizing their day based on daily business needs and expectations to ensure goals and objectives are being met to maximize the stores daily potential.

PROVIDES SUPERVISION TO:   In combination with the Store Manager and/or Assistant Store
Manager(s), the Store Lead will give direction to all DGR employees, consumers, participants, clients and volunteers assigned to the location.

  • Perform basic store operations as assigned, i.e. open/close, safety drills, personnel oversight
  • Responsible to understand, perform and train team on all Retail Associate essential job functions including One-Touch, as referred to in the Retail Associate job description
  • Uphold a high-quality store experience for the external and internal customer
  • Intake and process donations to achieve or exceed the daily production and sales goals
  • Assist store management with training the employees, consumers, participants, clients and volunteers in proper work habits and organizational policies and procedures
  • Perform cash handling responsibilities with accuracy and timeliness, including operation of the cash register, preparing bank deposits, and completing the daily store report, when assigned
  • Enforce loss prevention and safety procedures at all times for employees, consumers, participants, client, volunteers, shoppers and donors
  • Handle and resolve customer inquiries and complaints tactfully and professionally
  • Respond positively to the public and represent Goodwill in a professional manner at all times

  • Provide leadership to team members
  • Motivate assigned staff to achieve and exceed goals
  • Back up any position in the department as needed to accomplish goals
  • Attend all safety meetings including online safety training as required
  • Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management
  • Perform other job duties as assigned by management

  • High school diploma or the equivalent required
  • Ability to speak, read and write in English
  • Customer Service skills; retail experience preferred
  • Experienced supervision of staff
  • Ability to use computer programs to perform daily tasks
  • Ability to understand and calculate basic math functions
  • Good verbal and communication skills
  • Organized and able to work independently
  • Proven ability to work as part of a team
  • Must be accessible by phone

WORK ENVIRONMENT:  Exposure to low level noise and moderate levels of dust in
a retail environment with a temperate climate, overhead lighting, and interaction with the general public.

PHYSICAL REQUIREMENTS:  Continuous bending, stooping, stretching, and walking with mobility throughout the store. Continuous simple grasping.  Frequent to continuous fine finger movement to operate cash register.  Ability to lift up to 50 pounds. Continuous speech and visual skills required.

Minorities and People with Disabilities are encouraged to apply

Department: Retail Stores
This is a part-time position

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