Who is I-66?
In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.

What makes us different?
Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, a matching 401(k) program, and 100% tolling cost coverage on the I-66 tollway.

Your next calling: 
As the Image Review Supervisor, you will be responsible for managing, processing, and auditing Violation Exception Processing (VEP) activities including Image Review (IR), Vehicle Occupancy Detection (VOD), Code-off, and Reconciliation Processing (Recon). The Image Review Supervisor is required to assist with month-end preparations and producing data and reports for month-end. He/She is also responsible for overseeing and providing leadership to their team of Offshore Image Review Representatives.

Functions key to success:
Department Management:
  • Auditing and production reporting of offshore IR staff
  • Maintain established image processing procedures and training manuals
  • Track productivity to ensure optimal performance metric per hour is met.
  • Communicate any new initiatives, changes to goals, or company news to the team promptly.
  • Conduct risk assessments to make sure specified safety standards are maintained
  • Accurately and efficiently, resolve supervisor reviews that have been assigned
  • Meet regularly with management to discuss department goals, action plans, staffing, and department KPIs.

Operational Activities
  • Monitor and review image movements in the queues, daily, to ensure images are queueing and loading appropriately for review.
  • Support day-to-day operational activities and reporting tracking of key performance indicators.
  • Oversee, manage, and participate in the timely clearing of the Supervisor queue, Code-Off Queue, Recon Queue, Dispute Queue, Rate Gaps, and the re-rating of transactions.
  • Evaluate and investigate rejections and code-offs performed by Image Review staff.
  • Work with the Development Team to communicate changes to reporting.
  • Manage duplicate transaction validations

Reconciliation and Reporting Activities
  • Monitor CBO performance trends and provide status reports.
  • Document and report CBO system issues and propose system enhancements, where required.
  • Documenting, implementing, and monitoring changes to Image Review Operations to ensure a smooth and efficient operation.
  • Provide support to Image Review through research on code-offs submitted by the Image Review team.
  • Prepare month-end documentation for stakeholder month-end meetings.
  • Prepare relevant sections for the Month End Operations Report.
  • Prepare other operational reports as required.
  • Manage dispute processing reconciliation
  • Actively participate in the verification of post-production implementation related to Image Review functionalities. 

What you bring to the table:

You have worked hard to achieve success in your educational career, now put it to use. If you have an associate degree (preferred) and 3+ years of work experience in a supervisory role, you are halfway there with the needed abilities for this position. Additionally, if you have 4-5 years of applicable experience in transaction processing and/or financial reconciliation and toll collection (preferred), you can check off another box.
 
With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-66:
  • Ability to motivate and lead team members
  • Exceptional Interpersonal skills and ability to resolve conflicts
  • Ability to interact with colleagues in a self-managed team structure.
  • Ability to implement innovative processes within a fast-paced environment.
  • Performance Management experience
  • Ability to problem solve through Data Analysis
  • Must be able to demonstrate analytical skills and reconciliation skills.
  • Excellent Time Management skills
  • Excellent Communication Skills
 
Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following:
  • Must be able to demonstrate computer proficiency, especially in Microsoft Excel, Word, PowerPoint, and other PC based programs

Our working environment:
I-66 wants to ensure that all employees are comfortable and able to work in the type of culture and environment we have built our business on. Our culture relies on in-person collaboration and teamwork to leverage the full potential of our multidisciplinary teams, therefore the position is 100% office based.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • The noise level in the work environment is usually quiet
  • Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to stand, walk, and sit

This is a full time position

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