Capital District Transportation Authority- Business Analyst (Albany, NY)

CDTA is now accepting applications for a Business Analyst. The Business Analyst has responsibility for analyzing business functions, identifying areas for improvement, and documenting objectives, key performance indicators, and results to improve operational effectiveness. This includes developing advanced data analytics, supporting interfaces between enterprise applications, and providing technical support, reporting, and training to support data driven decision making.

General Duties:

Business Process Improvement and Data Analytics
- Develop operational performance objectives and key performance indicators through analysis, measurement techniques, and technology tools.
- Assist with continuous improvement project initiatives focused on improving data quality and reporting across enterprise applications by developing, implementing, and adjusting business processes.
- Work with standard reporting tools, statistical software packages, and data repositories to enable performance-based decision making, assess the effectiveness of projects and the operating performance of CDTA business functions.
- Support management staff by producing reports using SQL query/reporting tools to monitor data quality and performance metrics. This includes verifying, analyzing, publishing and correcting data.
Project Management
- Assist teams with defining, planning, and delivering projects related to business process improvement, enterprise reporting systems, data quality, and operational performance reporting across all CDTA business functions. Lead smaller scale initiatives as necessary.
- Assist the Manager of Operational Performance with the development of larger organizational project plans, scope, timelines, resources, and risk management strategies to ensure successful outcomes.
Enterprise Reporting Systems/Interfaces
- Develop and maintain advanced data analytics tools, dashboards, and reporting systems (e.g. Compass), ensuring the organization has access to timely and insightful data.
- Assist IT project managers, database administrators, and system administrators in supporting enterprise reporting systems, interfaces, databases, and the overall performance of these systems.
- Assist in data governance practices to ensure data quality, security, and compliance.
- Perform other technical duties on an as-needed basis to support the requirements of the IT department.

Experience and Education

Bachelor's degree in relevant field such as Information Systems, Data Science, Computer Science, Engineering, or related discipline.
A minimum of five years of hands-on experience in business analysis, data collection and analytics, process improvement, change management, and reporting preferably on operating performance.
A minimum of five years hands-on experience working with relational databases, database design, SQL query language, and related reporting tools (ex. Crystal Reports).
Demonstrated expertise in analytical and problem-solving skills, with a proven track record of using data to drive strategic decisions and process improvements.
Experience with project management and facilitation desirable.
Proficiency with business intelligence tools, and applying process improvement techniques such as Six Sigma, Lean, total quality management, and strategic deployment is desirable.
Familiarity with public transit operations, regulations, and industry best practices is desirable.

Compensation
Grade 616 $63,458-$78,053/salary

Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.

At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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* Have you previously been employed with CDTA? If yes, please provide dates. * If you are hired can you present proof of your legal right to work in the United States? * Do you now, or will you in the future, require our sponsorship for employment-based visa status? * Have you ever been convicted of or pled no contest to a felony or a serious misdemeanor? If yes, list dates and details (a conviction will not necessarily bar you from employment) * Have you ever been convicted of or pled no contest to a felony or a serious misdemeanor? (In California, misdemeanor convictions for marijuana-related offenses that are more than two years old need not be listed.) If yes, list dates and details (a conviction will not necessarily bar you from employment) * Have you ever been convicted of a felony? If so, when and for what offense? (You may omit convictions that have been sealed, expunged, or legally erased.) (You will not be automatically denied employment on the grounds of a criminal conviction. Each case will be evaluated on its own facts and circumstances.) * Do you have a family member(s), relative(s), significant other or member of your household working for CDTA? If yes, please provide their name. * Do you have a Bachelor's degree in relevant field such as Information Systems, Data Science, Computer Science, Engineering, or related discipline? * Do you have at least 5 years' of hands-on experience in business analysis, data collection and analytics, process improvement, change management, and reporting preferably on operating performance? * Do you have at least 5 years' of hands-on experience working with relational databases, database design, SQL query language, and related reporting tools (ex. Crystal Reports)? * Do you have experience with project management and facilitation? * Are you proficient with business intelligence tools, and applying process improvement techniques such as Six Sigma, Lean, total quality management, and strategic deployment? * Are you familiar with public transit operations, regulations, and industry best practices?