Are you looking for a role where you can use your amazing customer support skills and grow your sales administration career? Do you have a passion for providing excellent customer service, like juggling responsibilities and have an interest is aerospace and avionics industry? If so, we have your next role! You will be part of a fast-paced Sales team that will work with a broad set of internal disciplines to support our current and new customers. We are the perfect sized organization where you can make a difference and see your work come to life! We need a roll-up-your-sleeves attitude to help position our company for new growth and improved social responsibility.

As a Sales Administrator, you will be a focal point for a variety of administrative duties in support of our customers and partner with the rest of the organization. In this role, you will be developing your sales and customer support experience to own a customer account. You will be responsible for creating quotations, order entry, coordination of scheduling for all incoming orders, processing acknowledgments of those orders via the appropriate medium, and independently resolving issues and problems.

AvtechTyee offers great benefits and a focus on career development.  We’re backed by a corporation but with a small company feel and position ownership.  You will have the autonomy, ability to work with close-knit teams, and touch a wide variety of products and processes that you will never be bored. AvtechTyee believes that in-person interactions are necessary to support and drive innovation, productivity, cross-functional collaboration, effective communication, team cohesion, and employee engagement.  Working on site at the facility is required.
In this Role, you’ll get to:
  • Manage the order entry of all purchase orders received; include all comments/quality codes and other information on FPO; maintain responsibility through all customer requests and update data as necessary
  • Responsible for correctly completing the quote process, including but not limited to filling out the price sheet, saving signed price sheets, and finding historical information
  • Correctly and efficiently complete the RMA (Agile) process
  • Produce timely status reports to inquiries pulled from emails, customer portals, and other sources
  • Efficiently locate shipping & tracking information for customers
  • Proficient at use of customer portals to pull purchase orders
  • Read, understand, and respond appropriately to AVTPICK or comparable source file, booking report and the quote report
  • Maintain Agile – ensure quality notes/purchase order notes entered and change/add as necessary
  • Ability to independently answer/resolve at least 90% of incoming emails with an SLA of 24 hours
  • Correspond professionally with customers with respect to receipt of order, prices, shipping information, clarification of requirements, and any other information as needed
  • Provide sales support to facilitate the sales efforts
  • Interface with Production Control, Purchasing, Quality and Shipping/Receiving to expedite (as required) and deliver an “on time” product
  • Assist the Business Unit Manager with responding to customer inquiries
  • Properly identify and resolve/escalate problems or issues in a timely fashion
  • Actively contribute and execute ideas for process improvements and cost savings
  • Presents a competent and composed demeanor, representing the company with professionalism  to all stakeholders (including but not limited to applicants, employees, contractors, vendors, and customers) to successfully advance the interests of the company
  • Follows all environmental health and safety policies and procedures, models safe work practices
  • Employee is responsible for contributing to and supporting a positive and respectful workplace environment.
  • Ongoing self-development and personal growth as an employee
  • Perform other duties as assigned 
What you’ll Need to Succeed:
  • Associate’s Degree or Bachelor’s Degree is highly preferred
  • Strong understanding of State and Federal requirements and regulations
  • Knowledge and experience working in a professional business environment, preferably aerospace
  • Computer literate, with proficiency in MS Office programs; knowledge of both ERP systems and Excel required
  • Working knowledge of contract construction and administration
Other experience that is a plus!
  • Strong people skills with excellent verbal and written communication skills
  • Ability to communicate effectively with customers in writing, over the telephone, or in person
  • Strong focus and attention to detail
  • Time management and organizational skills; ability to prioritize and multi-task in a complex, fast-paced business environment
  • Excellent problem solving and decision-making skills
  • Strong focus on customer service
  • Ability to quickly master new business knowledge and technical skills
  • Ability to work successfully both independently and as part of a team

*Must be authorized to work in the U.S.
**This position requires either a US Person (as defined in applicable export regulations) or a non-US person who is eligible to obtain required export authorization**

The wage/salary target range for this role is $23/hr. - $26/hr., depending on education and experience.

Benefits Include:
  • 9/80 Work Schedule – every other Friday off
  • Medical/Dental/Vision Insurance
  • Company-Paid Life and AD&D Insurance
  • Company-Paid Short- and Long-Term Disability
  • HSA with potential company contribution, and/or FSA/DCFSA
  • 401(k) with 3% match with no LOS requirement
  • Accident/Hospital Indemnity/Critical Illness Coverage
  • Auto/Home, Legal, Identify Theft, and Pet Insurance
  • Allowance for Safety Glasses
  • Allowance for Safety Shoes
  • 10 Company-Paid Holidays
  • 100% Education Reimbursement
  • Paid Time Off
  • Paid Volunteer Time Off
  • Referral Bonuses
  • Quarterly lunches and other events
Since 1958 AvtechTyee has been a leader in the design, development, and manufacture of electronic systems and structural parts for the aerospace industry, with a focus in Communications, Power Lighting and Control, Electro-Mechanical, Switches and Connectors, Indicators, and Rods and Struts.  AvtechTyee’ s products are flying onboard 42 aircraft types within the air transport, regional commuter, and business jet sectors, serving 450 customers in 49 countries of the world.  AvtechTyee manufactures a large range of Tie Rods, Push-Pull Rods, and Control Rods assemblies in Aluminum, Titanium, or Stainless Steel and our composite strut design combines lightweight composite materials with AvtechTyee’s proprietary insert.  AvtechTyee can design a customized rod to fit any aerospace application. Our versatility in supporting aerospace electronics requirements ranges from the custom design and manufacturing of complex power supplies to complete Digital Audio Systems. The innovative design teams at AvtechTyee help anchor our competitive edge in this industry as we offer a broad range of system solutions and a proven ability to design, certify and manufacture equipment requiring electrical, mechanical, optical and software capabilities.

AvtechTyee is a federal contractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act.
AvtechTyee is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our application process because of your disability.  To request an accommodation, contact the Human Resources Department at 425-249-5290.


Department: Supply Chain
This is a non-management position
This is a full time position

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