Summary

AvtechTyee is seeking an energetic, inquisitive, and disciplined IT Intern – Service Desk for projects covering large-scale hardware and software deployments. The candidate will interface with several critical functional groups within the business, including: operations, engineering, supply chain, finance, and others.  The candidate will contribute to a team that works with manufacturing systems, finance systems, supply chain systems, data analytics, and myriad other related programs and systems.  This is a project-based, process-focused role where the candidate will be responsible for specific deliverables at the end of the internship, specifically:  a detailed analysis of day-to-day IT burden and productivity versus resource allocation with attendant risk assessment.  While project-based, the internship is designed to be “real-world” experience and the candidate should expect to spend as much as 50% of the time engaged with actual day-to-day departmental and business demands which will require/develop proficiency in prioritizing and multi-tasking. In addition, the candidate will rely on skills relating to organizational ability, tactical and strategic thinking, interpersonal savvy, composure under duress, business acumen, balancing empathy with business demands, and professional oral and written communication.

Essential Duties and Responsibilities
 
  • Will be assigned to various projects related work such as large scale hardware & software deployments
  • Involvement in the testing of client OS and applications as well as client hardware devices
  • Serving as the first point of contact for customers seeking technical assistance
  • Manage and respond to service requests in queue in accordance to established Service Levels
  • Providing 1st and 2nd level technical support to end users to troubleshoot hardware and software issues 
  • Resolve the technical issue(s) presented in support tickets and provide clear concise documentation on resolution of each request
  • Perform on-site desk-side support as necessary
  • Direct unresolved issues to the next level of IT support staff
  • Build and deploy workstation images with version control
  • Attend to production support issues in a timely manner and escalate them to other IT team members and IT Manager. 
  • Provide exceptional customer service at all times
  • Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Education and Experience
  • Undergraduate degree in Information Systems or Computer Science or degree in progress
  • 2+ years of experience in the Information Technology field
  • 2+ years of experience working with technical security strategies
  • Possess expert knowledge of Windows Operation Systems and be capable of installing, troubleshooting and configuring OS
  • Possess expert knowledge in supporting VPN and Virtual environments such as VMWare and VDI
  • Deep knowledge of network topologies, configuration management, VPN, Terminal Services, RDP and DHCP.
  • Be proficient in providing remote support through remote desktop protocol or other Remote Control software
  • Possess expert knowledge of various computing systems and peripheral equipment such as workstations, printers, scanners, hand-held devices and mobile phones
  • Experience working as a project team member or leading an IT related project that utilized a structured project management methodology
  • Experience working with end-points security and encryption solutions
  • Or equivalent combination of education and experience

**Must be authorized to work in the U.S.**
**Due to the time-limited nature of the internship program and to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government

Desired Skills:
  • Strong focus and attention to detail
  • Excellent problem solving and decision making skills
  • Ability to work independently with limited supervision
  • Ability to work effectively as part of a team
  • Ability to function effectively in a rapidly changing business environment

Project Description

The ITSD technician will work in a high-paced environment at a manufacturing site.  The ITSD technician will create, solve or appropriately escalate service request/incident tickets with a focus on providing outstanding customer service and following company standards. Technicians may be required to join an on-call rotation to provide after-hours desktop computer technical support to end users.

The ITSD will also work closely with the IT service desk analyst to provide 1st and 2nd level IT technical support for all incoming calls, emails, walk-ins and Self-Service requests as well as planning and deploying hardware installations, end client software installations and configurations as per our security standards.  This role may be required to work after-hours and/or on weekends and will perform other duties as assigned:
 
Project Deliverables:
  • Successful hardware and software deployment
  • A detailed analysis of day-to-day IT burden and productivity versus resource allocation with attendant risk assessment
  • Issue resolution documentation
  • Detailed analysis of cross-functional communication & relationship risk re: IT integration and infrastructure knowledge
  • Formal assessment re: best practices, opportunities, and prioritized recommended improvements
  • Formal project report out and presentation to the leadership team

Intern will complete a confidential pre-internship survey describing goals and expectations and a confidential post-internship survey evaluating the program, the department, and the company as a whole.  Human Resources will use this information to provide feedback and coaching to employees involved in the program and to drive improvements to the Internship Program overall.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear and occasionally required to climb stairs; balance; stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities usually required by this job include close, distance, color and peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is not exposed to weather conditions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

About AvtechTyee

Since 1958 AvtechTyee has been a leader in the design, development, and manufacture of electronic systems and structure parts for the aerospace industry, with a focus in Communications, Power Lighting and Control, Electro-Mechanical, Switches and Connectors, Indicators, and Rods and Struts.  AvtechTyee’ s products are flying onboard 42 aircraft types within the air transport, regional commuter, and business jet sectors, serving 450 customers in 49 countries of the world.  AvtechTyee manufactures a large range of Tie Rods, Push-Pull Rods, and Control Rods assemblies in Aluminum, Titanium, or Stainless Steel and our composite strut design combines lightweight composite materials with AvtechTyee’s proprietary insert.  AvtechTyee can design a customized rod to fit any aerospace application. Our versatility in supporting aerospace electronics requirements ranges from the custom design and manufacturing of complex power supplies to complete Digital Audio Systems. The innovative design teams at AvtechTyee help anchor our competitive edge in this industry as we offer a broad range of system solutions and a proven ability to design, certify and manufacture equipment requiring electrical, mechanical, optical and software capabilities.
AvtechTyee is certified to ISO9001, AS9100 and the FAA’s ACSEP. Product Support includes in-house repair services (FAA approved Repair Station #IG6R621N), loaner/exchange programs, and both in-house and offsite airline training.

AvtechTyee is a federal contractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act.
AvtechTyee is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our application process as a result of your disability.  To request an accommodation, contact the Human Resources Department at 425-249-5290

Department: IT
This is a non-management position
This is an internship position

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