Company & Property Description

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Solage, Auberge Resorts Collection, redefines “fun” in the heart of California wine country with 89 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.

Role Summary

The Lead Host/ess is responsible for initial guest interaction at the door, the Host welcomes all who enter warmly, setting the tone for each guests’ experience. The Lead Host is expected to embody the hospitality and charm and professionalism of our organization. The Lead Host leads guests to their tables, manage reservations within Open Table and communicate with front of house staff when they have a new party in their section. Assist guests in making reservations.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

  • Answering phones, managing reservations, showing guests to tables and maintaining the flow of service throughout the dining room.

  • Must provide pleasant, conscientious, and professional customer service.

  • Communicate with customers while they wait for their drink and food order

  • Ensure complete and consistent cleanliness of the host area

  • Train new team members 

  • Ability to use Open Table or other reservation systems the hotel may use

  • Be available to answer calls and to greet guests

  • Monitor the floor to advise on any guests that need to be greeted 

  • Supervise host book efficiently and oversee clients seating arrangements

  • Handle clients amicably and with understanding whether they have reservation or not

  • Schedule reservation for guests both in person and over the phone

  • Communicate with supervisors or management on any issue related to customers

  • Handle all cases related to guest courteously and professionally

  • Maintain diplomacy while relating with clients

  • Work with culinary and management to edit menus 

  • Edit, print and distribute menus to the various outlets

  • Update and email marketing with menu changes 

  • Assist in making, editing, and canceling reservations for Solbar and Picobar 

  • Assist in managing e-mail correspondence for F&B outlets

  • Other projects as needed and other responsibilities as the position is developed

Required Qualifications

Position requires knowledge of computers as well as ability to answer multiple phone lines. Prior restaurant experience preferred. Must be able to multitask. Must be able to walk or stand for long periods of time and lift up to 50 pounds. Candidate must have a flexible work schedule as well and work holidays.

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.

 

Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


 

Department: Solbar Restaurant
This is a hourly positions position

Visit Careers at Solage

Personal Information









Attachments

Other Information