Company & Property Description
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Solage, Auberge Resorts Collection, redefines “fun” in the heart of California wine country with 89 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.
The In Room Dining Server is responsible for ensuring that all Resort guests have the highest quality food and beverage in-room dining experience possible.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
Provides exceptional service levels in all interactions with guests, co-workers and management.
Accurately input all orders into the point of sale system and communicates any special requests to the kitchen.
Delivers all orders within the specified time frame.
Calls guests/owners by name and remains professional and competent while setting up the in-room dining presentation according to the brand standards.
We seek a candidate who can take beverage and food orders, retrieve and serve alcoholic/non-alcoholic beverages and ordered food to guests' location according to resort specifications, courteously and efficiently. Related hospitality experience is preferred but we will train the right candidate. Candidate must have flexible work schedule as well and work holidays. Must meet the minimum age requirements to work in an alcohol and food service operation.
Physical Demands and Work Environment
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Occasional need to stand and sit for long periods of time.
- Lifting/carrying up to 40 lbs.
- Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Golf cart driving (daytime and evening hours).
- Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
- Ability to work in indoor and outdoor environments in various weather conditions.
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.
Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Department: In Room Dining
This is a hourly positions position