Company & Property Description
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.


Role Summary
IRD Coordinator handles incoming calls, requests and orders and ensures that the servers are set up for success in delivery of items and communicates with other departments about amenities and items to be delivered to guest rooms.  The coordinator is well versed in all menu items and can articulate deftly to guests.


Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
  • Anticipate guests' needs, respond promptly and acknowledge all guests requests.
  • Assist co-workers set trays and make sure the phone is always attended
  • Provide prompt, efficient and gracious service to guests, including artfully describing menu items, correct use of the point of sale computer system, and ensure timely service.
  • Communicate via email and radio with other departments in the resort 
  • Correctly settle all guest checks, correct handling of cash, credit cards and room charge.
  • Maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
  • knowledgeable of all menu items and be able to answer any questions our guests may have.
  • confirm additional meal requirements such as allergies, dietary needs, and special requests and communicate these to the Food and Beverage team.
  • Maintain and comply with all departmental policies and service procedures.
  • Maintain positive guest relations at all times.
  • Be familiar with hotel services, features and local attractions and activities to respond to guest inquiries accurately.
  • knowledgeable of all Food and Beverage events and be able to answer any questions regarding them.
  • abide by all injury reporting and safety behavior requirements.
  • maintain positive working relationships with other, and support the food and beverage team to reach common goals.
  • Perform other duties as directed, developed or assigned.
  • Strong organizational skills.
Required Qualifications
  • Valid Food Handlers Card.
  • Ability to communicate in English with vendors, guests and staff, to their understanding.
  • Must be able to handle multiple phone calls at one time.
  • Ability to anticipate and understand guests' needs.
  • Strong organizational skills.
  • Ability to move quickly and safely through the workspace.
  • Ability to focus attention on service details.
  • Ability to follow directions thoroughly.
  • Ability to work cohesively with co-workers as part of a team.
Physical Demands and Work Environment
  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities.
  • Constant need to perform the following physical activities: grasping, turning, finger dexterity.
  • Occasional need to stand and sit for long periods of time.
  • Lifting/carrying up to 40 lbs. 
  • Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.  Golf cart driving (daytime and evening hours).
  • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
  • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
  • Ability to work in indoor and outdoor environments in various weather conditions.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Auberge Resorts Collection is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: In Room Dining
This is a non-management position
This is a hourly positions position

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