Company & Property Description

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.

Role Summary

The Banquet Captain assists in leading the banquet team in executing special events and creating memorable experiences for our guests, members and fellow team members.  The Banquet Captain is a hands on position and a leader.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

  • Maintains complete knowledge of:

    • All menu choices for the specific event

    • Venue layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation, price ranges, and dress code.

    • POS and manual procedures.

  • Helps lead the staff during set up, event execution and breakdown of events in collaboration with the Director of Banquets, Director of Events or Event Manager.

  • Follows Banquet Event Orders for set up and service and assists in delegating tasks to the team to ensure all items on the BEO are completed.

  • Welcomes and acknowledges guests and provides warm heartfelt service throughout the event.

  • Anticipates service needs by asking questions, observing flow of service and collaborating with the team.

  • Complies with Auberge Service Standards for guest service and steps of service.

  • Answers questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. 

  • Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.  

  • Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 

  • Sets tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. 

  • Follows appropriate procedures for serving alcohol.

  • Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Required Qualifications

  • At least 2 years experience in events and previous experience as a Captain is preferred.

  • Experience in a luxury setting is preferred.

  • Must be able to work well under pressure.

  • Must be able to accurately follow instructions, both verbally and written.

  • Must be highly detail oriented.

Physical Demands and Work Environment

  • Ability to be flexible with job demands and open minded when being asked to complete tasks.

  • Ability to operate and use all equipment necessary to run events.

  • Ability to move or handle equipment generally weighing 0-50 pounds.

  • Ability to work varied hours/days as business dictates.

  • Ability to stand for up to 8-10 hours a day or more. 

  • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

  • Ability to work in indoor and outdoor environments in various weather conditions.

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

 

Auberge Resorts Collection is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Department: Banquets
This is a non-management position
This is a hourly positions position

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