Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About Solage, Auberge Resorts Collection
Solage, Auberge Resorts Collection, redefines “fun” in the heart of California wine country with 100 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.

Role Summary
Join our team as Assistant Director of Rooms and become one of the authors of our story. The Assistant Director of Rooms will oversee all aspects of the Front Office (Front Desk, Bell/Valet, PBX, Concierge, Security and Guest Experience) and Housekeeping. Acts as a senior manager when the division head is unavailable and assumes responsibilities of the Director of Rooms in his/her absence while ensuring that the quality of service meets the resort’s standards.  The ADOR will lead with our ENRICH values thereby creating and supporting a cohesive team and will be key in building interdepartmental collaboration.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.  Within this, the key responsibilities for this position are:

  • Assists in leading and managing the day to day operations of Front Office and Housekeeping.

  • Supports the Front Office/Housekeeping as MOD and in other roles when needed.

  • Understands hourly positions well enough to perform duties in team members' absence or during peak volume periods.

  • Oversees group business as it pertains to the Rooms Division, reviewing and ensuring that specifications of group resumes are met.

  • Ensures thorough communication of and follow-up to guest or team member requests/special requirements and hotel initiatives.

  • Anticipates guest needs and resolves guest concerns in order to exceed service expectations.

  • Collaborates with the Experience Curator to develop new and unique guest experiences.

  • Responds to guest feedback (Trip Advisor, Unifocus- guest experience survey).

  • Responsible for the overall condition of the property. Conducts regular walkthroughs and partners with Housekeeping and Engineering teams.

  • Leads and is responsible for the Perfect Room Program in collaboration with Engineering.

  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and team members. Responds swiftly and effectively in any hotel emergency or safety situation.  Acts as Safety Ambassador.

  • Advocates sound financial/business decision making.

  • Yields Cost Control.

  • Reviews and critiques General Ledger.

  • Assists with recruiting efforts and ensures that all department managers are in compliance with standards of interviewing and hiring procedures.

  • Provides training to staff in service standards, ENRICH values and technical standards.

  • Assists in overseeing the Manager Development Program.

  • Ensures team members are treated fairly and equitably. Strives to improve team member engagement.

  • Provides guidance and direction to team members, including setting performance standards and monitoring performance.

  • Conducts coaching, counseling, performance reviews and check ins.

Required Qualifications

  • Full Time Management Position that requires full flexibility, including the ability to work weekends, overnight and holidays and a varied schedule.

  • Previous management experience required, preferably in a luxury setting.

  • Ability to work independently, with minimal supervision.

  • Pleasant, polished and professional demeanor.  Exceptional people skills.

  • Demonstrated ability to implement and drive programs and procedures within a team.

  • Experience in training and motivating a team.

  • Skilled in communication and collaboration across departments.

  • Excellent written and communication skills in polished business English.

  • Works well under pressure.

  • Ability to coordinate multiple activities with attention to detail and follow through 

  • Ability to take on new responsibilities and roles as the position demands.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.

 

Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Front Office
This is a management position
This is a management positions position

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