Our Company & Our Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About Solage, Auberge Resorts Collection

Solage, Auberge Resorts Collection, redefines “fun” in the heart of California wine country with 100 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.

Role Summary

Currently we seek a Spa Supervisor with excellent customer service skills and luxury spa experience to work in a fast-paced spa environment. Must be able to work weekends/weekdays including holidays.

Core Responsibilities

Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.  Within this, the key responsibilities for this position are:

  • Ensure smooth flow of spa operations by creating a weekly schedule for the Spa Attendant and Bathhouse teams.

  • Maintaining a harmonious work environment by leading as a calm and gracious example.

  • Preparing/maintaining guest areas: 5 outdoor bathhouse pools, treatment rooms, fitness center, motion studio, locker rooms and waiting room to meet our standards and protocols.

  • Welcome guests to the spa, providing professional tours.

  • Execute a weekly inventory and order; cleaning supplies, professional body care products, food & beverage ingredients and operating supplies.

  • Work directly with Spa Manager and Lead Spa Attendant to communicate any changes, and update protocols when necessary.

  • Oversee Food and Beverage operations, Retail Sales and Inventory Management.

  • Ensure that all spa equipment operate at optimum performance 

  • Assist in creating protocols, training manuals and training schedule 

  • Provide regular communication of company information, functions, benefits, events, etc. with spa staff on regular basis 

  • Participate in monthly staff meetings 

  • Create, maintain and update MSDS information 

  • Prepare daily check-out/closing report 

  • Monitor employee's performance to ensure quality, standards, and efficient, friendly service to ensure established service levels are consistently achieved in compliance with hotel standards 

  • Effectively document, facilitate and recover guest issues and complaints 

  • Responsible for the health and safety of guests, employees and members in the Spa and adhere to policies and procedures. 

  • Ensure that good practices are applied to all issues in relation to employees and in conjunction with the HR Department, to assure that all property policies and procedures are followed. 

  • Provide an effective structure for communication within the Spa at all levels. 

  • Complete any other job duties assigned 

Required Qualifications

The ideal candidate will have previous experience in customer service, personal care industry or pool service position in a luxury resort environment. 

  • Ability to work in a fast-paced outdoor environment with an outgoing team within a large department. 

  • Possess excellent communication style. 

  • Have a real "heart for hospitality" personality.

  • Proficient computer skills, including Microsoft Office Suite (Word, Outlook, and Excel); scheduling appointments/updating calendars

  • Demonstrated leadership, communication and team building skills 

  • Self-directed and able to work without supervision 

  • Energetic and eager to tackle new projects and ideas 

  • Excellent time management and prioritization skills 

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.
 

Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Spa
This is a hourly positions position

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