Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About Solage, Auberge Resorts Collection
Solage, Auberge Resorts Collection, redefines “fun” in the heart of California wine country with 89 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.

Role Summary
Join our team as Overnight Security Agent for Solage, serving the needs of the business, our guests, and our team members by overseeing safety and security during the overnight hours. Secures and keeps watch over buildings and property assets. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed. 

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:
  • Perform safety and security inspections of the entire hotel, grounds, and parking lot.
  • Investigate noise complaints, assist with medical emergencies, guest and team member safety, and security.
  • Collect information for the investigation of accidents, thefts, property loss, and unlawful activities. Document details and advise management. Prepare daily reports.
  • Understand all Life Safety Systems and take control in emergency situations.
  • Ability to remain calm in emergency situations and to effectively deal with internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns.
  • Possess basic knowledge of carpentry, painting, commercial heating, and air conditioning, plumbing, and electrical disciplines.
  • Perform guest room calls; such as light plumbing maintenance, WIFI, remotes, HVAC, etc. public space and service area preventative maintenance using the approved checklist and/or work requests. 
  • Responds to medical situations/emergencies as required, notifying proper authorities and taking appropriate action ensuring the safety and well-being of guests and team members.
  • Maintain confidentiality of all Security and resort reports/documents; release information only to authorized individuals.
  • Prepare work orders for maintenance repairs and submit them to Engineering.
  • Respond and attend to guest repair requests. 
  • Identify, locate, and operate all shut-off valves for equipment. 
  • Record information for unfinished calls prior to a shift change. 
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Skills and Abilities
  • Must have excellent communication skills, a positive demeanor, solution orientation and calm under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Be able to work weekends, holidays and the overnight hours.

Required Qualifications
  • At least 1-year security experience.
  • CPR and First Aid Certified.
  • Must be able to pass a background check.
  • Ability to work with minimal supervision and overnight hours with walking, climbing stairs, indoor and outdoor spaces in a variety of weather conditions and be able to lift up to 50 lbs.
  • Previous luxury hotel experience preferred.
  • Alcohol Awareness Training preferred.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.

Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 

Department: Front Office
This is a non-management position
This is a hourly positions position

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