Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About Solage, Auberge Resorts Collection
Solage, Auberge Resorts Collection, redefines “fun” in the heart of California wine country with 100 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.

Role Summary
Supports DOSM, Group Sales Manager and Corporate Events Manager with day-to-day tasks and oversees event detailing and all Wedding and Elopement services.  Provides office, site tour, and on site event coverage as dictated by contracted business.

Core Responsibilities

  • Answer catering/wedding telephone lines and direct calls as needed

  • Maintain a relationship with social and business contacts through the sales process and planning of events and weddings; 

  • Promote positive relations with guests and employees;

  • Maintain a peer relationships with Group Sales, Reservations, and Corporate Event Manager to ensure department runs smoothly; 

  • Responsible for selling, planning and managing all facets of Weddings and some Social Events.

  • Act as a liaison between the sales and operations department of the hotel to ensure a successful wedding/event for the clients and all of the client’s needs are met and communicated accurately and efficiently to all departments of the hotel.

  • Assist in contracting and reserving room reservations for wedding clients

  • Assist in contacting clients and timely collection of all deposits for wedding and catering events. Keep track of deposits received and past due for timely collection of deposits upon the direction of the Director of Sales & Marketing

  • Provide info for update and distribution of weekly Catering pace report; Identify problem areas

  • At 30 days from arrival for all wedding groups and events with rooms, reach out to clients to collect and input all rooming lists. Responsible for following through to collect all names in a timely manner.

  • At 30 days from arrival for all wedding groups and events with multiple rooms, reach out to clients to collect and input all billing checklist items in “Daylight” and prepare accounting billing spreadsheet for wedding group in a timely manner.

  • Be contact person for call in wedding group reservations, create and maintain room block.  Work directly with the client for any room changes/ updates.

  • Create and input resume data to go into Daylight for each wedding.

  • Responsible to pull Resume at 30 days and get direction on client needs, data collection, including expected vendors, wedding/group itineraries to distribute to staff,  

  • Attend the arrival meeting for day before and day of wedding/event.

  • Prepare reports for weekly meetings including BEOs and resumes;

  • Call clients for their function guarantee numbers and adhere to departmental policies.

  • Coordination of contacting florists, equipment rental and other authorized vendors to execute arrangements for functions.

  • Maintain confidentiality and security of specified resort information, correspondence, reports and files.

  • Review status of incomplete work and follow up actions with managers before end of work day.

  • Execute special projects with minimal supervision.

  • Mailings; Data entry, enter actuals in Daylight, order collateral, inventories; 

  • Provide accounting administrative support for weddings and events by creating spreadsheets, entering spa and F&B minimums or any other necessary support to create a smooth accounting process for all wedding groups.

  • Coordinate printing of menus, place cards or any other collateral needed for wedding/event production. 

  • Check show room availability daily, prior to site inspections check rooms for cleanliness and show approval.

  • Assist with Media and photographers for photo shoots

  • Assist in the creation of HTML documents for internal events

  • Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program.

  • Assist Banquet Manager with running functions on property 

  • Order linen and special order item for events

  • Sell elopements and be the onsite coordinator for the vendors and couple

  • Attend and assist with preparing Bridal show / marketing materials 

  • Update Daylight with menus, pricing etc / audit as needed

  • Meet quarterly with chef and make changes to menus and update pricing if needed with the Directors approval

  • Format and re-file updated Catering Menus

  • Generate thank you notes and service evaluations for all wedding/event clients 

  • Coordinates all audiovisual requirements of the client and ensures that proper equipment is ordered.

  • Greet all clients as they arrive at the hotel to ensure that they have all required items.

  • Be on-site for all weddings/elopements and planned events

  • Participate in weekly sales meetings and operations meetings to communicate the upcoming group’s needs.

Required Qualifications

  • Previous experience in Wedding Planning, Catering, Conference Services or Banquets

  • Must be positive, result orientated and can work under pressure.

  • Great communication skills and ability to work with a diverse group of team members including sales staff. and food and beverage staff

  • Comprehensive knowledge of personal computers and various property specific applications, such as Delphi, Opera, Word, Excel, Outlook and Internet.

  • Operational knowledge of reservations and national sales process.

  • Knowledgeable of all corporate department functions.

  • Knowledgeable with legal and contractual agreements.

  • Ability to do comp set shops and create and price banquet menus appropriately.

  • Knowledgeable of revenue forecasting and variance preparation

  • Well-organized, detail oriented with excellent follow-up.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.

 

Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Sales & Marketing
This is a management position
This is a management positions position

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