Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About Solage, Auberge Resorts Collection
Solage, Auberge Resorts Collection, redefines “fun” in the heart of California wine country with 89 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.

Role Summary 
To oversee and orchestrate a proactive and seamless GOI program, including but not limited to:  reaching out to GOIs prior to arrival, greeting GOIs upon arrival, and overseeing all aspects of their stay.  Serve as the operational lead with regards to delivering highly personalized and unique local experiences.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

  • Pre-register designated guests and prepare key packets, etc.

  • Verify and adjust billing for GOI guests

  • Merge duplicate profiles and ensure that all company standards are upheld regarding formatting of profile notes

  • Attend key meetings such as Resume meetings

  • Communicate with Housekeeping regarding status of GOI queue rooms

  • Collaborate with marketing to create and maintain daily/weekly/monthly resort programming

  • Ensure that Forbes Five standards are maintained at a superior level on a daily basis

  • Anticipate guest’s needs, respond promptly and acknowledge all guests

  • Maintain Google, Trip Advisor, Yelp, Opentable and Unifocus platforms

  • Compile information from surveys, social media, and Glitch reports to identify areas for service opportunities

  • Respond to UniFocus reviews and perform any subsequent follow up needed

Required Qualifications

  • Exceptional follow through and attention to detail

  • Previous Guest Services experience required.

  • Use of Opera, Unifocus, Google, Trip Advisor, Yelp and Opentable

  • Excellent written and communication skills

  • Willingness to work holidays and weekends as business levels dictate   

  • Social Media posting skills

  • Pleasant and professional phone demeanor.  

  • High School diploma or equivalent.

  • Must be “Team” focused.

  • Ability to take on new responsibilities and roles as the position demands, whether they are administrative or operationally based

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. 

If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.
 

Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Front Office
This is a non-management position
This is a hourly positions position

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