The Area Reservations Sales Agent is a part of a multi-property reservations call center for Calistoga Ranch & Solage. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, email, fax, or through a central reservation system. Participates in inbound and outbound sales efforts on behalf of both resorts, always while adhering to sales strategies and luxury service standards. Creates and maintains reservation records-usually by date of arrival and alphabetical listing. Prepares letters of confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties will include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Previous hotel-related experience desired. Experience in Hotel softwares and their functionalities. Previous experience with Opera, HMS, and/or Navis is a plus. Applicants in the state of California with a minimum of three years recent experience in hotel or resort reservations may be considered for remote employment.
We offer competitive wages, training and career development. Benefit packages include medical and dental coverage, vision, flexible spending account, 401k with company match, tuition reimbursement and a great working environment.
About Auberge Resorts Collection:
Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star, & Relais & Chateau. With distinctive properties in pristine locations including Napa Valley, Cabo San Lucas, Aspen, Fiji, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.
You Tube: https://www.youtube.com/aubergeresorts
Auberge Resorts Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This is a hourly positions position