Company & Property Description
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.

Role Summary
The primary role of the Spa Reservation Sales Coordinator position is to contribute to the sales growth and profitability of Spa Solage through delivering high performance sales and quality customer service through booking guest reservation. This position gives prospective guests (primarily inbound calls) information on the property about which they are calling, and are able to help these prospective guests by booking their treatments. This is done through the passionate delivery of outstanding knowledge of the spa and resort property you'll be supporting, a positive, can-do attitude, a professional demeanor, and the effective application of sales techniques. This is a remote position.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

  • Sales Performance: Take advantage of each call by seeking the opportunity to make a reservation. Fully embracing Sales Coaching Opportunities

  • Call Efficiencies: Effectively drives each call to maximize the number of calls per day

  • Call Quality: Consistently maintain customer service expectations and client expectations by delivering an engaging interaction and friendly tone on each call

  • Off-Line Activity: Consistently maintaining productivity between calls

    • Increase product knowledge (area, specials, activities, websites etc.) through Self Education

    • Keep reservations email inboxes up to date, communicating with guests and processing online reservations

Required Qualifications
High School diploma or equivalent

Two (2) years of sales and/or hospitality industry experience

One (1) year of computer and/or database experience

Ability to effectively present information and respond to questions from clients, customers, the general public and groups of managers

Home-based after successful completion of training and 90 Day Review

Auberge Resorts Best Practices is to provide all the necessary equipment for you to perform this role, such as a computer, monitors, headset, etc.  All you need is a high-speed internet connection.

What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Department: Spa
This is a hourly positions position

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