The 101 Casino is looking for a Casino Floor Service Representative to help provide excellent customer service and ensure a superior customer experience on the Gaming floor for card room patrons. Some of the general duties and responsibilities are listed below but not exclusive to.

General Duties:
• Monitor all aspects of games and check for any irregular activities.
• Exemplify professionalism and customer service. Greet players, remain good natured and approachable, stay on the floor and visible to patrons and staff alike, remain well groomed and dressed in clean and pressed garments, represent and adhere to the standards and policies of the Lotus Casino at all times.
• Deliver exceptional guest service. Circulate through the casino floor meeting guests and greeting familiar guests by name, encourage return visits and create customer loyalty by establishing and developing relationships with guests.
• Stay on task - Stay in assigned area during shift, limit unnecessary non-work related conversation, and fulfill all tasks in a timely manner.
• Keep gaming floor and work area clean. Is responsible for the cleanliness, organization and presentation of the entire casino.
• Possess a general knowledge of Title 31.
• Perform other duties as assigned by Manager.

Education: Bachelor’s degree (B.A.) or an equivalent combination of education and experience.
Experience: Two to four years in a customer-service position or similar environment.

• Must be able to pass mandatory screening including a background check, credit, and drug test
• Must be able to obtain and maintain a current California gambling establishment employee permit, badge or license
• Interacts well with guests and co-workers
• Available for full time work, open availability which will include weekends and evenings
• Excellent communication skills; able to interact with, understand and respond to common complaints and inquiries.
• Excellent attention to detail
• Excellent math and problem-solving skills; able to apply concepts such as fractions, percentage ratios, and proportions to practical situations
• Knowledge in the safe and appropriate use of tools and procedures related to the essential functions of the job

This is a full time position

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