Director of Compliance

• Serve as the internal lead and designated Compliance Director for Tasks Unlimited’s compliance requirements across the client service portfolio, including CARF, DHS, DEED, service contract, and other regulatory requirements
• Maintain and oversee the client service compliance calendar, audit readiness processes, and corrective action tracking; coordinate and prepare documentation for audits and monitoring reviews
• Develop, update, and enforce organizational policies, procedures, and workflows relating to client services
• Identify compliance risks and implement corrective actions
• Monitor changes in applicable regulations, licensing standards, accreditation requirements, and contract obligations, and communicate needed updates to leadership and affected teams
• Develop and maintain tools, checklists, and reporting mechanisms to support consistent compliance practices across client services programs; prepare compliance status updates, risk summaries, and recommendations for leadership review
• Partner with program leaders to review documentation trends, identify gaps, and support timely resolution of compliance concerns

• Provide project management leadership for client services and cross-team initiatives.
• Lead cross-department project planning and execution, including Electronic Health Record and Client Database updates and implementations
• Establish project tools, templates, timelines, and reporting procedures
• Monitor progress and ensure clear accountability for deliverables

• Facilitate project meetings, document decisions, track next steps, and follow up with responsible parties to support timely completion of initiatives
• Support change management efforts related to new systems, workflows, compliance requirements, and process improvements.

• Assess training needs related to compliance, documentation, client records, and service delivery workflows
• Develop training materials, job aids, and process guides to support consistent staff understanding and implementation; train new staff on using current client record systems workflows, including critical compliance requirements; provide and/or facilitate access to ongoing training on relevant and required topics
• In partnership with Human Resources, develop onboarding and ongoing training and tracking processes
• Provide clinical guidance to teams and client service staff, as needed; consult with supervisors and staff regarding documentation standards, compliance expectations, and client service procedures
• Oversee the MSW and clinical mental health internship program

1. Licensed Mental Health Professional
2. 7–10 years compliance and/or operations experience; non-profit experience preferred
3. Strong project management and systems skills
4. Advanced proficiency with Microsoft 365

1. MSW degree and LICSW licensure
2. Minimum of 2 years’ experience in a regulatory or compliance position; or providing direct care services to adults in an Intensive Residential Treatment
3. Experience with external audits and licensing standards, such as MN state statute 245I
4. Formal or informal project management training

• Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research messages; and the assessment and treatment of behavioral and affective disorders
• Therapy and counseling – Knowledge of principles, methods, and procedures for diagnosis, treatment and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance
• Sociology and anthropology – Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins
• Customer service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Education and training – Knowledge of the principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Computers and electronics – Knowledge of electronic equipment and computer hardware and software, including applications
• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Language – Knowledge of the structure and content of language including the meaning and spelling of words, rules of composition, and grammar
• Safety and security – Knowledge of relevant equipment, policies, procedures and strategies to promote effective operations for the protection of people, data, property, and institutions

• Active listening – Giving full attention to what other people are saying, taking time to understand points being made, asking appropriate questions, not interrupting inappropriately 

• Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Coordination – Adjusting actions in relation to other’s actions
• Speaking - Talking to others to convey information effectively
• Time management – Managing one’s own time and the time of others
• Clear judgment and decision making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Writing – Communicating effectively in writing as appropriate to the needs of the audience
• Social perceptiveness – Being aware of other’s reactions and understanding why they react as they do
• Complex problem solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

• Assisting and caring for clients, problem sensitivity – The ability to tell when something is wrong or is likely to go wrong, this not necessarily problem solving, only recognizing a problem
• Communicating with supervisors, peers, or subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Establishing and maintaining interpersonal relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time
• Oral comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
• Gathering information – Observing, receiving, and otherwise obtaining infomration from all relevant sources
• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense
• Oral expression – The ability to communicate information and ideas in speaking so others will understand
• Flexibility – Ability to work a flexible schedule that may include afternoon and evening hours

• Professionalism – The ability to maintain appropriate professional boundaries
• Independent problem solving – Ability to set priorities, solve problems and follow through on own initiative

This is a full time position