OASAS Residential Assistant Program Manager - $2K Sign-On Bonus (Rochester, NY)

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

The Assistant Program Manager provides direct supervision to residential staff in collaboration with the Program Manager. This position assists with all aspects of site operations, including monitoring staff compliance, documentation, ensuring adherence to agency policy and procedures, and promoting an environment that supports client goals and recovery. 

Responsibilities

• Provide day-to-day supervision, support, and scheduling for Residential Advisors  and Peer Support Specialists. 
• Monitor daily documentation and shift notes for accuracy and completeness. 
• Conduct regular supervision and team meetings. 
• Participate in hiring and onboarding of new staff. 
• Support and ensure compliance with individual service plans. 
• Monitor the physical site, including cleanliness, safety, and necessary maintenance. 
• Participate in incident review, response, and follow-up. 
• Facilitate group activities that support recovery and independent living. 
• Assist clients with activities of daily living as needed. 
• Maintain collaborative relationships with internal and external stakeholders. 
• Ensures compliance with policies, federal and state regulations.
• Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance.
• Perform additional responsibilities as needed.

Skills and Abilities

• Effective oral and written communication skills.
• Ability to work independently and cooperatively in a culturally diverse environment. 
• Basic computer literacy and intermediate proficiency in Microsoft Word and electronic documentation. 
• Ability to effectively manage time and prioritize tasks. 

Requirements 
Education and Experience

• Associate degree with 2 years of related experience, OR
• Equivalent experience in lieu of education may be considered.

Licenses/Certifications

•  Advanced Counselor CASAC or other QHP as defined by OASAS Operating Regulations required.
• Valid NYS motor vehicle license with safe driving record and access to a reliable transportation to meet requirements of the position.

Competencies

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others. 

Commitment to Diversity, Equity, Inclusion & Belonging

• Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups.
• Promotes an environment where everyone feels respected and included.

Operational Efficiency, Feedback, Continuous Improvement

• Manages day-to-day operations efficiently. 
• Focus on process improvements and optimization. 
• Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team. 

Relationship Building/Collaboration

• Develops and maintains positive relationships based on trust, respect, and mutual support. 
• Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.

East House Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. East House Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

This is a full time position