IT Service Desk Analyst (Level 1) (Mississauga, ON)

If you embody integrity, teamwork, passionate excellence, and you enjoy working in a high-performing and high-energy environment, we are currently recruiting a highly motivated individual for the role of IT Service Desk Analyst (Level 1)!

As a IT Service Desk Analyst (Level 1), you are the first point of contact for employees seeking IT support. You play a key role in delivering a seamless technology experience by resolving day-to-day technical issues, guiding users, and ensuring systems run smoothly. This is a hands-on, people-focused role where strong communication skills are just as important as technical know-how.

Essential Duties and Responsibilities:

• Act as the first point of contact for IT support providing remote or in-person support
• Troubleshoot and resolve hardware, software, and access issues for end users
• Support Microsoft 365 applications (Teams, SharePoint, Outlook, Office)
• Manage user accounts and permissions in Active Directory and related systems
• Set up, configure, and deploy laptops, desktops, and mobile devices
• Assist with onboarding/offboarding by provisioning and deprovisioning user access
• Support remote access tools including VPN connectivity
• Maintain accurate records of IT assets and inventory
• Perform basic troubleshooting for printers, phones, and peripheral devices
• Assist with data backup restores and basic system recovery tasks
• Document solutions and contribute to knowledge base articles
• Escalate complex issues as needed while actively learning from senior IT team members

Required Skills & Qualifications

• Post-secondary education in Information Technology, Computer Science, or equivalent experience
• 1-3 years of experience in a service desk or technical support role (or strong internship/co-op experience)
• Hands on experience with Microsoft 365 and or/ Dynamics 365 and Windows environments
• Basic understanding of Active Directory, user management, and permissions
• Familiarity with device imaging and deployment processes
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple requests in a fast-paced environment

Nice to Have (but not required)

• Exposure to tools like Dynamics 365, VMware, or backup solutions
• Experience with ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Management)
• Basic networking knowledge (VPN, Wi-Fi troubleshooting)

Working Conditions:

• Work may be performed in office, warehouse, and production environments
• Ability to lift and move IT equipment (up to 50 lbs) as needed (e.g., desktops, monitors, printers)
• This role supports multiple locations within the organization and requires occasional travel between The Central Group of Companies including:
• Head Office: 5526 Timberlea Blvd, Mississauga, ON L4W 2R7
• Innovation Center: 235 Superior Blvd, Mississauga, ON L5T 2L6
• Packaging Technologies Inc: 310 Courtland Ave A, Concord, ON L4K 4Y6
• Independent Corrugator Inc: 1177 Aerowood Dr, Mississauga, ON L4W 1Y6
• Travel is typically planned and local, providing the opportunity to build relationships across teams

Why This Role is Great

• Opportunity to build foundational IT skills across a wide range of technologies
• High visibility role with direct impact on employee experience
• Collaborative team environment with opportunities to learn and grow
• Pathway to more advanced IT roles

About The Central Group of Companies

Central is an industry leader in performance-driven marketing-at-retail solutions, specializing in both packaging and point-of-purchase (POP) display with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.

Central Group is committed to equal opportunity employment. This position is for a current vacancy, and accommodations are available upon request from people with disabilities during the recruitment and selection process. We also use AI-assisted tools provided through our recruitment platforms to support the review and ranking of applications. These tools support, but do not replace, human decision-making, and final hiring decisions are made by our team.

We thank all applicants, however, only those selected for an interview will be contacted.

Salary: $60,000 annually

      

This is a full time position
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