Knapp Careers | The Applicant Manager

KNAPP is a global company with 43 locations and over 4,500 employees worldwide. Ranked among the top 10 material handling suppliers, KNAPP continues a tradition of excellence by helping our customers quickly and efficiently manage internal processes that increase accuracy, reduce inventory costs, and improve customer service. As a leading-edge solutions provider known for its innovation, development and adoption of new technologies, KNAPP provides one-stop, custom-designed intralogistics solutions in health care, retail, apparel, food, manufacturing and ecommerce sectors. Our clients experience results that are flexible, resource efficient, ergonomic and self-learning.

The company’s North American headquarters is located 25 miles outside of Atlanta, GA. The company remains a close knit, privately held company with strong values, diversity and a commitment to the environment and community in all our locations.

For more information, visit www.knapp.com.

Customer Service Account Manager (Kennesaw, GA)

Job Summary:
The Customer Service Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. Customer Services Account Manager will have proven experience and understanding of the logistics processes.

Electrical Installation Supervisor (United States)

Job Summary:
The Electrical Supervisor is responsible for supervision of electrical Contractors during upgrading, installing, and/or repairing wiring on assigned projects. They must train and lead the contractors and ensure that they stay on schedule and on task. They must know how to read electrical schematics and should be familiar with current NEC codes for electrical wiring.

Electrical Installation Technician (United States)

Job Summary:
The Electrical Technicians are responsible for installing electrical wiring during upgrading, installation, and/or repairing on assigned projects. Based on their knowledge they must train and lead the contractors and ensure that they stay on schedule and on task. They must know how to read electrical schematics and should be familiar with current NEC codes for electrical wiring.

Executive Assistant (Kennesaw, GA)

Position Summary:
The Executive Assistant will primarily focus on administrative tasks in support of the CEO and other Board members. The ideal candidate has experience supporting senior level executives in mid to large sized companies.

First Level Service Desk Agent (Spanish) (Kennesaw, GA)

Job Summary:

The 1st Level Agent is responsible for assisting Customer with incident or service requests from the beginning to completion when the issue is solved and documented. The 1st Level Agent is responsible for maintaining effective customer relationships and cross-cultural communication with the users and management.

To help solve the problem, the 1st Level Agent will perform an analysis first, open incident tickets, assign tickets to the 2nd Level Technician, as well as provide language support for non-English speaking customers. Frequent communication with the technicians and suppliers requires communication skills and the ability to analyze the incident and evaluate the impact on the Customer. To apply proper telephone etiquette necessary to satisfy various customer-related situations and critical incidents, this role will require the ability to handle complaints and queries from the customers and staff, answer the phone, and use effective questioning and active listening skills to support successful communication. The entire interaction between KNAPP and the Customer will be documented by the 1st Level Agent, who will also be responsible to collect all the information necessary for processing the issue by the 2nd Level Technician and help with language support if required (interpreting in bridge calls, translation of correspondence).

Installation Manager

At KNAPP (pronounced KaNop, not Nap!) "We Make Complexity Simple" by using cutting-edge technologies to deliver groundbreaking solutions for our clients. By leveraging the latest software, AI, and Robotics technology we are disrupting the logistics automation industry. We work with the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

Maintenance Shift Supervisor (Delaware, Ohio)

The Maintenance Shift Supervisor in conjunction with US Resident Site Team and Technicians provide first-class site response to our customers. They provide support for emergency breakdown, maintenance, and software issues on all equipment.

Manager, Controls Systems Implementation (United States)

Job Summary:
Site Manager, Controls Systems Implementation is responsible for ensuring that team members follow project processes and instructions accordingly and implement assigned tasks successfully. Success is measured based on project quality, duration, and costs.

Manager, Installations Operations (Kennesaw, GA)

Job Summary:
This position ensures that team members follow processes and instructions according to assigned tasks in a successful manner. Success is based on project quality, duration, and costs. This position is also responsible for recruiting and developing the team in alignment with the department budget. The Manager, Installations Operations is responsible for the development and training of the Installations & Quality Assurance (QA) Manager positions, mechanical and electrical supervisors, as well as, mechanical and electrical installation contractors. This position supports Installations & QA Managers on all issues during the installation. This position is responsible for checking and reporting the quality of the mechanical and electrical installation to upper management. This position manages the field operations installation program of Knapp Inc. which is linked to the global installation management program.

Manager, Software Implementation (United States)

Job Summary:
Manager, Software Implementation is responsible for ensuring that team members follow project processes and instructions accordingly implementing assigned tasks successfully. Success is measured based on project quality, duration, and costs.

Mechanical Installation Supervisor (Kennesaw, GA)

Job Summary:
The Mechanical Supervisor is responsible for supervision of mechanical Contractor during upgrading, installing, and/or repairing Knapp conveyor systems on assigned projects. They must train and lead the contractor and ensure that they stay on schedule and on task. They must know how to read mechanical drawings and should be familiar with current codes for mechanic work. Occasional they need to help the contractor physically to get the work completed. On rare occasions he has to install Knapp equipment with help of temporary workers.

Mechanical Installation Technician

Mechatronics Controls Engineer (Memphis, TN)

Job Summary:
The task of a Mechatronics Controls Engineer is to provide technical expertise to support the Knapp Engineering Shift Leader and Knapp Hotline in providing a highly available automation system, that works properly and meets customer and Knapp specifications, which will be measured through key performance indicators. The individual will be a member of the engineering team and will also act as the Deputy Shift Leader stepping up in the absence of the Engineering Shift Leader. The role will also cover emergency breakdown and maintenance support on all equipment and software issues on the installed equipment.

The role of a Mechatronics Controls Engineer therefore combines supervisory, technical and improvement responsibilities. Alongside the above, there will be a strong ethic of continuous improvement, with interrogation of the Scada, Shuttles, and Knapp software system fault data.

Mechatronics Controls Engineer (Thief River Falls, Minnesota)

PLC Commissioning Internship (Kennesaw, GA)

Job Summary:
The intern in this position will ensure that all tasks and job duties are completed in time to facilitate a successful, timely startup for the projects.

PLC Engineer (Hagerstown, MD)